Mixed-Methods Researcher

OGC is a boutique research and consulting agency specializing in data-driven strategy quantitative analytics and Customer Experience (CX) / Voice of the Customer (VOC) program design and optimization. We work with some of the worlds largest organizations across a variety of industriesincluding Financial Services Specialty Retail Telecommunications Healthcare Hospitality and Softwarehelping them gain a deep understanding of their customers develop actionable insights and improve business processes.

About the Role

We are seeking a hardworking all-around Mixed-Methods Researcher to join our diverse high-performing team. The ideal candidate is a bright curious and detail-oriented self-starter who brings a consultative mindset and sharp critical thinking skills to every project. As a highly adaptable player who can seamlessly navigate both qualitative and quantitative research you will be passionate about using data to help clients drive strategic decisions and improve the end-customer this role you will work directly with global Fortune 500 clients delivering impactful consulting projects to senior stakeholders.

Responsibilities

• Manage and execute both quantitative and qualitative research projects from start to finish including project design vendor management and operational oversight.

• Collaborate with stakeholders to define objectives design survey instruments and questionnaires and implement quality control measures to ensure data accuracy.

• Program surveys on online platforms and coordinate the flow of data from multiple internal and external sources across cross-functional teams.

• Analyze complex data reveal underlying patterns and synthesize information into actionable insights and strategic recommendations.

• Build compelling insights-based reports and produce clear professional PowerPoint presentations that effectively communicate findings to senior stakeholders.

• Provide project management supportincluding tracking progress managing resources and delivering proactive succinct updates to managers and clients.

• Bachelors degree in Social Science Management Statistics Computer Science or a related field from a top university.

• 35 years of experience in market research customer experience management or related fields preferably with agency or client-side experience.

• Proven ability as a critical thinker with strong capabilities in both qualitative and quantitative research methods to analyze data and generate insights.

• A consultative mindset backed by excellent communication skills to collaborate internally and engage effectively with external stakeholders.

• Must be highly proficient in Excel (Functions Pivot Tables logical sorting) and possess strong PowerPoint skills for quickly creating professional well-designed decks.

• Experience with survey-based market research and programming tools (e.g. SurveyMonkey Decipher Qualtrics Suzy or My-Take).

• Exceptional attention to detail time management and workflow prioritization combined with an independent work style and strong ownership of assigned responsibilities.

• Advantageous: Familiarity with quantitative analysis techniques like Conjoint and MaxDiff knowledge of statistical packages (SPSS R STATA) or basic programming skills (SQL Python).