Mission Support Specialist
Job Location:
Denver, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Organizational Location: This position is with the Department of Homeland Security within U.S. Customs and Border Protection Office of Field Operations Portland Field Office Area Port of Denver located in Denver Colorado. .
Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance Service to Country and Integrity. Learn more about CBPs mission core values and careers at position is located in the Department of Homeland Security U.S. Customs and Border Protection (CBP) Office of Field Operations (OFO). In this position you would provide guidance and technical advice in a variety of mission support functional areas for a Field Office or Port of Entry.
This position starts at a salary of $68819.00 (GS-09 Step 1) to $108251.00 (GS-11 Step 10)
GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed select the Rest of United States pay table. Some positions fall under a special pay rate depending on the series grade level and location of the visit this link to view special pay rate charts.
Duties include:
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
- You must be a U.S. Citizen to apply for this position
- Males born after 12/31/1959 must be registered with Selective Service
- Primary U.S. residency for at least three of the last five years (additional details below)
- All pre-employment processes will be conducted in English
- You may be required to pass a background investigation
- CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
- As an employee of CBP you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees and to CBP employees specifically as well as the criminal conflict of interest statutes. Once you enter on duty these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
- DHS uses E-Verify an internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
- Bargaining Unit: This is a bargaining unit covered position represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU
Experience GS-09: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:
- Participating in analyzing the effects of changes in law and regulations as they pertain to management services.
- Assisting with identifying ways to improve or enhance current services and to ensure that such services meet managements business objectives.
- Helping to determine the most effective and efficient approach to meet customer requirements.
- Assessing situations that are complicated by conflicting and/or incomplete data requiring general problem solving to isolate issues.
- Defining issues or problems in terms that are compatible with appropriate laws policies or regulations.
- Interpreting a wide variety of laws rules regulations and procedures concerning mission support activities/services.
- Analyzing and resolving problems in the effectiveness and efficiency of administrative support activities.
- Identify needs of the agency and coordinate with vendors to provide needed materials/services.
- Identifying and clarifying problems and order to propose recommendations and reconciling conflicting incomplete information.
- Using judgment initiative and resourcefulness in order to modify adapt and/or refine broader guidelines to resolve specific complex and/or intricate issues and problems.
Education Substitution GS-09: SSuccessful completion of a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree education must demonstrate the knowledge skills and abilities necessary to do the work. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school 18 semester hours should be considered as satisfying the 1 year of full-time study requirement.
Education Substitution GS-11: Successful Completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. education must demonstrate the knowledge skills and abilities necessary to do the work. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school 18 semester hours should be considered as satisfying the 1 year of full-time study requirement.
Combining Education and Experience: To combine your education and experience you must convert each to a percentage and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%.
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
You must:
- Meet all qualification requirements including education if applicable to this position subject to verification at any stage of the application process; and
- Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/22/2026.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and/or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link: Applicant Resources CBP Careers
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
- Working for the U.S. Government as a federal civilian or as a member of the military
- A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
- Participation in a study abroad program sponsored by a U.S. affiliated college or university
- Working as a contractor intern consultant or volunteer supporting the U.S. government
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPMs Career Transition Resources website. To be considered well qualified under CTAP/ICTAP you must be rated at a minimum score of 85 for this addition you must submit the supporting documents listed under the Required Documents section of this announcement.
Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Are you qualifying based on education Submit a copy of your college transcript (unofficial is acceptable at this time; however official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation transcripts are still required. For a listing of some accrediting agencies see NACES Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information.
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
Additional Hiring and Special Appointing Authorities: See THIS JOB IS OPEN TO section above for what additional Appointing Authorities may apply. Veterans military spouses Peace Corps/VISTA volunteers and people with disabilities possess a wealth of unique talents experiences and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.
- Veterans
- Military spouses Effective until December 31 2028 any spouse of a member on active duty may be eligible
- Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability medical history or need for accommodation. For more information visit this link.
- Peace Corps and VISTA
- Land Management Hiring Flexibility Act: The following documents are required at the time of application: SF-50s to demonstrate that you meet the eligibility requirements and the most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.
- Other miscellaneous hiring authorities
Positions with known promotion potential do not guarantee promotion nor is the promise of promotion implied.
Please view the video Protecting America 24/7 to learn more about CBPs Office of Field Operations.
The Department of Homeland Security encourages persons with disabilities to apply to include persons with intellectual severe physical or psychiatric disabilities as defined by 5 CFR 213.3102(u) and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans Peace Corps/VISTA volunteers and persons with disabilities possess a wealth of unique talents experiences and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Please upload your resume under the Resume document type. Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. Do notsubmit documents as a PDF Portfolios.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC
