Mission Success Manager, Federal

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axons federal market team seeks a customer-obsessed Mission Success Manager who consistently overdelivers. Our federal public safety customers operate in high-stakes environments with challenging missions and they need a trusted partner who can turn complex problems into meaningful outcomes.

As a Mission Success Manager you will be that partner. You will own a portfolio of Axons most important federal customers develop a deep understanding of each customers mission and take accountability for their success. You will bring together the best of Axon to solve hard problems ensure our technology delivers real operational value and build partnerships that make Axon indispensable to the missions you support.

Location: Boston NYC or Washington DC Area preferred
Reports to: Director Customer Solutions
Direct Reports: 0
Travel expectation is 50%

• You own mission success. You are accountable for your customers success with Axonfrom delivering their programs effectively to driving adoption value realization and continuous improvement. You connect what Axon delivers to the outcomes your customers need to achieve.

• You are the customers trusted partner. Build strong relationships with stakeholders from day-to-day operators to senior executives. Earn their trust by being responsive candid and reliable and become the person they turn to when they have a challenge an idea or need help navigating Axon.

• You make complex programs run effectively. Manage scope schedule cost dependencies and risk across your portfolio. Bring clarity to ambiguity proactively remove obstacles and ensure commitments turn into outcomes.

• You orchestrate Axon around the customer. Work across Sales Deployment Technical Support Product Engineering and other teams to deliver what the customer needs. You know who to engage when to engage them and how to drive alignment across organizational boundaries.

• The misses keep you up at night. Anticipate problems before they become escalations and take ownership when things go wrong. Identify recurring pain points and emerging customer needs drive them toward resolution and ensure lessons learned turn into action.

• You know how your decisions impact the business. Understand how decisions around product scope services costing scheduling and contract structure affect both customer outcomes and company performance. Identify opportunities where Axon can solve additional customer needs and partner with Sales to grow and scale the relationship.

• You have a low ego high impact attitude. You set a high bar for yourself bring recommendations instead of just problems and do whatever is needed to drive the right outcome. You are excited by being an individual contributor because it gives you the opportunity to solve hard problems and make a measurable impact.

• 5 years supporting complex federal customers or programs Experience in federal program management customer success professional services consulting or a similar customer-facing role is strongly preferred.

• Deep customer and mission orientation You seek to understand what the customer is trying to accomplish why it matters and what success looks like.

• Strong program management skills You can manage complex scope schedules dependencies risks stakeholders and commitments across multiple workstreams.

• Brings clarity to complex challenges You can navigate open-ended problems competing priorities and unstructured environments and turn them into a clear path forward.

• Exceptional cross-functional leadership and communication You can influence without authority align teams around a common objective and communicate credibly with federal executives operators and internal stakeholders.

• Understanding of federal contracting and business fundamentals You understand how federal procurement contractual commitments program decisions revenue and margin intersect.

• Willingness to travel 50% Frequent travel is necessary to build customer relationships support critical engagements and understand customer operations firsthand.

• Competitive salary and 401K with employer match

• Discretionary paid time off

• Robust parental leave policy

• An award-winning office/working environment

• Ride along with real police officers in real life situations see them use technology get inspired

• And more...

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Required Experience:

Manager