MIS Systems Support III

The main role of the MIS Systems Support III position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software quality service and excellent organizational skills. Duties and Responsibilities include the following:

1. Provide technical support for computer hardware and software telephone systems networkoperating systems and all other things technology-based.

2. Respond to the help desk contacts to quickly resolve issues and meet users needs.

3. Perform installs upgrades moves changes from computer workstation hardware and softwareprinters and laptops.

4. Read and understand technical specifications drawings and instructions.

5. Maintain an accurate database of equipment repairs and inventory.

6. Update training and user guides for equipment.

7. Multitasking to prevent issues and handle immediate needs.

8. Perform user maintenance task as directed by the Senior Systems Engineer.

9. Manage traveling schedule to visit job sites and branches to preform projects.

10. Resolve tickets escalated on the Service Desk to meet SLA goals.

Supervisory Responsibilities: This position does not have supervisory responsibilities.

Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salaryrangeforthispositionis$77000-$97000annually.

Opportunityforadiscretionaryyear-endbonus.

401kwitha40%employermatch(uptofederallimit.)

Pleasefindmoreinformationonourcompensationpackagehere.

Inadditiontosignificantcareergrowthopportunitiesfull-time employees enjoy a competitive pay rate paid holidays and PTO; Medical Dental Vision Life Insurance Disability Insurance Flexible Spending Accounts 401k plan and Employee Assistance Program.

EC Electric is an Equal Opportunity/Affirmative Action Employer and supports a drug free workplace program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information or characteristics protected veteran status or other protected classifications in accordance with federal law.

KnowYourRightslaborposterclickthelinkbelowforadditionalprovisionunderthisfederalmandate.

with disabilities may request accommodation to complete the application and selection process. If you require any accommodations please reach out to Human Resources at

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