Military Service Coordinator

The Military Service Coordinator represents the VA Regional Office by acting as a liaison with local military installations. Through seasoned knowledge the Military Service Coordinator provides comprehensive information and assistance to Veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits to include those cases in which issues require an advanced technical proficiency. Specific duties includes but are not limited to:

• Schedules and conducts appointments with service member(s) within prescribed time limits to provide an overview of benefits and resources for obtaining VA contact information
• Explains benefit programs and entitlement criteria; gathers relevant evidence and inputs data necessary to properly develop claims to include the ordering and scheduling of VA examinations.
• Conducts discharge briefings to large groups or servicemen and women at separation points.
• Counsels Veterans their dependents and their beneficiaries regarding all benefits available through the Department of Veterans Affairs through personal interview telephone interview and correspondence.
• Provides additional information to disabled Veterans about the specially designated employment assistance for service members being separated for medical reasons.

Promotion Potential: None
Work Schedule: Monday - Friday 8:00am - 4:30pm
Compressed/Flexible: NotAvailable
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Military Service Coordinator; PD39669A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Bargaining Unit: Yes

As a condition of employment for accepting this position you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

To qualify for this position applicants must meet all requirements by the closing date of this announcement:09/10/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal/former federal GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-11 position you must have served 52 weeks at the GS-09 level.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-11 Grade Level:

• Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09). Specialized Experience is defined as experience that has equipped the applicant with the knowledge of a complex field of laws regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state federal and local benefit programs in order to be able to explain them both orally and in writing to individuals of all educational backgrounds. Specialized experience includes knowledge of anatomy and physiology diseases and disabilities to assess sources of evidence and information to arrive at claims related decisions; this includes the ability to read understand and interpret medical and legal terminology.

OR

• Education Substitution: Applicants may substitute education for the experience required to qualify at the GS-11 grade level.
  • Education substitution of a Ph.D or equivalent doctoral degree (You must provide transcripts); OR
  • Three full years of progressively higher-level graduate education leading to such a degree or LL.M if related. (You must provide transcripts)
• Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree) the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. Typically the employee sits comfortably to do the work. However there may be some walking; standing; bending; and carrying of light items such as papers or books.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at