Microsoft 365 Administrator (Exchange)

Location:

4910 Tiedeman Road Brooklyn Ohio

The M365 Administratorposition is a senior administration role on the End User Technology Cloud Platforms team responsible for the architecture automation governance administration and continuous improvement of the enterprise Microsoft 365 platform. This role requires strong expertise in Microsoft Entra ID Exchange Online PowerShell automation and Microsoft Graph with the ability to lead platform modernization streamline operations and ensure secure reliable and compliant cloud services.

Primary Responsibilities

Automation Engineering & Platform Leadership (25%)

• Design develop and maintain automation solutions using PowerShell Microsoft Graph Azure Automation Logic Apps REST APIs and enterprise integration technologies.

• Implement automated provisioning lifecycle management and governance for identities mailboxes groups collaboration resources and access workflows.

• Develop dashboards monitoring reporting runbooks engineering standards and technical documentation to improve operational effectiveness.

• Lead platform modernization continuous improvement root cause analysis long-term corrective actions mentoring escalation support and Microsoft 365 roadmap planning.

Entra ID & Identity Management (25%)

• Administer Microsoft Entra ID including user lifecycle management groups RBAC administrative roles Conditional Access MFA authentication methods SSPR Identity Protection and Identity Governance.

• Support PIM Access Reviews Entitlement Management Lifecycle Workflows B2B/guest user management hybrid identity and directory synchronization.

• Integrate enterprise applications using SAML OAuth OpenID Connect and SCIM while developing governance standards and access controls for security and regulatory needs.

Exchange Online & Messaging Services (25%)

• Administer Exchange Online services including user/shared/resource mailboxes distribution groups dynamic groups contacts mail flow transport configuration permissions and access concerns.

• Manage Exchange Online Protection Defender for Office 365 anti-spam/phishing policies transport rules message hygiene SPF DKIM DMARC SMTP relay and mail routing architecture.

• Troubleshoot mail delivery authentication connectivity Outlook client issues and support messaging compliance retention policies Litigation Hold mailbox auditing eDiscovery tenant migrations integrations and reporting automation.

Security Compliance & Governance (15%)

• Administer Microsoft Purview and related compliance services including DLP Information Protection sensitivity labels retention records management and compliance policies.

• Monitor and improve Microsoft Secure Score and Identity Secure Score while supporting audit legal regulatory cybersecurity risk and compliance initiatives.

Collaboration & Productivity Services (10%)

• Administer Microsoft Teams SharePoint Online OneDrive Microsoft 365 Groups collaboration policies external sharing guest access site governance and Teams governance standards.

• Partner with business stakeholders to enable secure collaboration and support adoption of Microsoft Copilot and emerging Microsoft 365 productivity technologies.

Required Experience

Required experience should align closely to the role priorities:

• 5 years of Microsoft 365 administration experience in a medium-to-large enterprise environment.

• Hands-on administration experience supporting both Microsoft Entra ID and Exchange Online.

• Strong PowerShell scripting automation Microsoft Graph provisioning governance and lifecycle management experience.

• Experience administering Teams SharePoint Online OneDrive Microsoft 365 security compliance and governance technologies.

• Experience supporting regulated enterprise environments leading technical initiatives and guiding teams across Microsoft 365 services preferred.

Core Competencies

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Work Location Category

• Hybrid (2 days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80000.00 - $150000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/13/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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