MGH Ketamine Clinic Program Coordinator
Job Location:
Boston, MA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for coordinating program activities and providing administrative support ensuring operational efficiency and alignment with organizational goals. Facilitates communication across departments monitors program timelines and supports project implementation to enhance program effectiveness. Contributes to reporting and data analysis to assess program impact and support strategic improvements.
Does this position require Patient Care
No
Essential Functions
- Assist in the day-to-day administrative tasks related to program management.
-- Manages scheduling treatment appointments and follow up and consultations with providers including screening new patients referred to clinic for treatment.
-- Review appointment registration for accuracy and authorization.
-- Support completion of prior authorizations and other insurance communication needs.
-- Communication with patients and providers via Epic Inbasket/Patient Gateway Outlook Email Phone and Fax
- Maintain accurate and organized program documentation including project plans reports and correspondence.
- Assist in the planning and execution of events related to hospital programs such as workshops training sessions and community outreach activities.
- Enter and manage program-related data ensuring accuracy and completeness.
- Communicate with program participants and stakeholders providing information collecting feedback and addressing inquiries.
- Provides assistance with the programs financial operations.
- Works as a team member with all other staff to ensure smooth collaboration.
- All other duties as assigned.
- Complies with all policies and standards.
Qualifications
Education
High School Diploma or Equivalent required and Associates Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Administrative or program support experience. 0-1 year required
Knowledge Skills and Abilities
- Ability to prioritize delegate and manage multiple projects and responsibilities simultaneously.
- Attention to detail and accuracy.
- Excellent time management skills.
- Problem solving and critical thinking.
- Commitment to professionalism patient experience and continuous improvement
- Strong oral and written communication skills.
- Ability to work independently while contributing to a collaborative team.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
