Merchandise Sales Associate

Reports to: Merchandise Store Manager

Based in: Cincinnati Ohio

Position Type: Part-time

Taproom Hours: Monday-Thursday: 2pm10pm Friday-Saturday: Noon-1am Sunday: Noon-9pm

Company Overview:

Rhinegeist Brewery is a regional craft brewery based in the historic Over-The-Rhine in downtown Cincinnati Ohio. We have built a strong and dedicated team of employees that believe in the power of beer to bring people together create fantastic ideas and build a community. Our unique group of employee-owners believes that it is our responsibility to make inspiring beverages and cultivate memorable experiences. We strive to find high-quality creative solutions with a fierce spirit of independence as we grow. At Rhinegeist we welcome all people and thrive on a variety of backgrounds perspectives and skills. We are proud to be an Equal Opportunity Employer.

Position Summary:

As a Merchandise Sales Associate you will be the face of our brand at the merch booth and the engine behind our ecommerce operations. Youll deliver an outstanding guest experience keep our taproom merchandise floor looking sharp and ensure online orders are processed accurately and on time. As you develop a strong knowledge of Rhinegeists history brewing process products and brand story you will also lead brewery tours creating engaging and memorable experiences for our guests. This role is ideal for someone who loves craft beer culture takes pride in a well-run retail environment and thrives in a self-directed guest-first setting.

Key Responsibilities

Guest Experience & Sales

• Deliver exceptional brand-forward customer service to every taproom guest and online shopper.
• Proactively engage with guests on and off the sales floor using suggestive selling techniques to drive merchandise and to-go beer revenue.
• A natural communicator who can connect with a wide range of guests and work seamlessly within a small team.
• Guest-obsessedyou bring energy and care to every interaction whether its face-to-face in the taproom leading a brewery tour or through a smooth online order experience.
• Act as a knowledgeable brand ambassador confidently answering questions about our products brewery and brand story.
• Lead engaging brewery tours after completing Rhinegeist tour training providing guests with an informative and memorable experience while sharing the history of Rhinegeist our brewing process and our brand story.
• Process in-person transactions returns and exchanges accurately and courteously.

Ecommerce & Order Fulfillment

• Process and fulfill online and pick-up orders accurately and within established turnaround times.
• Monitor order queues and communicate proactively about any fulfillment delays or inventory discrepancies.

Merchandising & Inventory

• Stock stage and maintain the merchandise floor to brand visual standards ensuring the product is always guest-ready.
• Replenish inventory to appropriate levels and communicate low-stock needs to the merchandise team.
• Maintain a neat organized and welcoming work area at all times.
• Assist with receiving folding tagging and organizing new product arrivals.

Operations

• Accurately manage the cash drawer including opening and closing procedures.
• Execute daily operational tasks efficiently.
• Meet personal sales and service goals that contribute to overall team and store performance.
• Perform additional duties as assigned to support the success of the merchandise program.

Requirements

• A self-starter who takes ownership of your space your sales goals and your own performance without needing to be micromanaged.
• Experience in a retail hospitality or customer-facing environment is preferred.
• Familiarity with point-of-sale (POS) systems preferred; willingness to learn required.
• Strong attention to detail and the ability to multitask in a busy taproom environment.
• Solid understanding of inventory management and the importance of product accuracy.
• Passionate about craft beer retail or hospitalityand excited to represent a brand you believe in.
• A problem solver with a growth mindset: you welcome feedback adapt quickly and are always looking for ways to improve.
• Flexible and reliableyou understand that retail and taproom hours include evenings weekends and holidays and you show up ready to go.
• Comfortable learning and confidently presenting Rhinegeists history brewing process and brand story to groups of guests through guided brewery tours.
• Availability to work two weekend days (Friday Saturday Sunday) and at least one weekday.
• Ability to lift up to 40 lbs. and climb a ladder to stock shelves as needed.
• Comfortable working independently as well as collaboratively with the broader taproom and merchandise team.

Part-Time Benefits at Rhinegeist

• 401k Match Offered
• Employee Assistance Program
• Free Breakroom Snacks
• Beer and Merchandise allowance