Membership Support Associate

Join the YMCA of Central Massachusetts

At the YMCA of Central Massachusetts strengthening communities is at the heart of everything we do. As a leading nonprofit organization dedicated to youth development healthy living and social responsibility we strive to create a welcoming environment where every individual feels valued supported and connected.

We are seeking a friendly dependable and service-oriented Member Support Associate to help deliver exceptional experiences for our members and program participants. This role serves as a key point of contact for members and prospective members providing outstanding customer service answering inquiries maintaining member records and supporting day-to-day member engagement operations.

If you enjoy helping people building relationships and working in a mission-driven environment wed love to hear from you.

Job Duties:

• Provide exceptional member support consistent with the YMCAs commitment to being the Most Welcoming Place.
• Respond promptly and professionally to member and customer inquiries via phone email and other communication channels.
• Build relationships with prospective and current members to foster engagement and connection.
• Provide information regarding memberships programs schedules registrations and YMCA services.
• Maintain knowledge of YMCA programs policies mission and values.
• Document escalate and follow up on member concerns questions feedback and suggestions.
• Accurately verify update and maintain member information within YMCA systems and databases.
• Manage electronic task systems work queues and administrative responsibilities in a timely and accurate manner.
• Maintain reliable attendance punctuality and schedule adherence.
• Participate in team meetings organizational events and training opportunities.
• Perform additional duties as assigned

Qualifications Required:

• High school diploma or equivalent.
• Minimum of 12 months of customer service experience preferred.
• Excellent interpersonal communication and relationship-building skills.
• Strong computer software web and mobile application skills.
• Ability to multitask and manage competing priorities effectively.
• Commitment to providing outstanding customer service.
• YMCA Risk Manager Training must be completed prior to the first day of employment.

Preferred

• Remote customer service experience.
• Interest and availability to support seasonal Roadshow Marketing assignments including representing the YMCA at in-person community events during the Spring through Fall season.

Schedule:

• Wednesdays & Thursdays: 1:30 PM - 5:30 PM
• Alternating Saturdays: 8:00 AM - 1:00 PM
• Sundays: 8:00 AM - 1:00 PM

Job Type: Part-Time

Pay: $15.00 per hour. Plus access to YMCA facilities (gym pool ect.) for all YMCA employees Employee Assistance Program and Sick Leave

If you are interested in this position please submit your application today!

About Us:

The Y: Were for youth development healthy living and social responsibility.

About Us

The Y: Were for youth development healthy living and social responsibility.

OUR CULTURE: Our mission and core values are brought to life by our the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children teens and vulnerable populations and all staff regardless of their role within the organization are required to ensure the trust that families place in us is earned each and every day. Child protection is every employees job and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else we are on a relentless quest to strengthen our community beginning with you.

The YMCA of Central Massachusetts provides an environment that reflects respects and celebrates our differences and the richness of diversity resulting in strengthening the foundation of community through our pillars of youth development healthy living and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester MA) Greendale Family Branch (Worcester MA) Boroughs Family Branch (Westborough MA) Montachusett Community Branch (Fitchburg MA) Leominster Community Branch (Leominster MA) and Tri Community Branch (Southbridge MA).