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Membership Coordinator
Job Location:
Job Location:
Arlington, TX - USA
Monthly Salary:
$ 55500 - 60500
Monthly Salary:
Posted:
22 August 2026 (18 hours ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a hybrid role. The selected candidate will work in NACDs Arlington VA office (Tuesdays-Thursdays) on a weekly basis.
Who We Are
NACD is the trusted association for board directors. For almost 50 years we have helped leaders build successful companies that make a difference in the world. Were a collective of more than 24000 individuals 1750 boards and over 20 chapters across the United States.
As a peer-to-peer network we are committed to helping directors navigate an increasingly complex governance landscape. Through education research events and trusted connections we empower directors and transform boards to stay on the leading edge of corporate governance.
At NACD our employees play an important role in delivering exceptional member experiences building meaningful relationships and supporting the success of todays business leaders.
Summary
As a Membership Coordinator you will support the experience engagement and retention of both corporate and individual members. This role combines exceptional member service with operational excellence supporting members through inquiries renewals transactions connecting with resources and ongoing relationship development.
Membership Coordinators serve as trusted resources to members while partnering closely with advisors managers and internal stakeholders to deliver a high-quality member experience.
This position offers a unique opportunity to engage with Fortune 1000 directors C-suite executives and other influential business leaders while developing expertise in corporate governance relationship management and member engagement.
The ideal candidate enjoys building relationships solving problems delivering exceptional service and developing the skills necessary to support long-term member success.
Essential Duties & Responsibilities
Member Service & Engagement
- Manage shared inboxes case queues and member inquiries while meeting established service standards.
- Respond to member inquiries regarding membership benefits educational programs products research and available resources.
- Operate membership support channels including phone email and case management systems.
- Troubleshoot member access issues and coordinate timely resolution.
- Support members with access to director education courses certifications event registration and content recommendations.
- Triage and escalate complex member issues to appropriate internal teams.
- Maintain a professional responsive and relationship-oriented approach to member interactions.
- Develop an understanding of members organizations objectives and support needs.
- Build trust and positive relationships through consistent high-quality service.
Membership Retention & Relationship Support
- Support corporate and individual member renewal efforts.
- Conduct renewal outreach and follow-up communications.
- Partner with internal stakeholders to support member retention goals.
- Identify opportunities to connect members with relevant NACD products services programs and educational offerings.
- Develop commercial awareness through product knowledge and member conversations.
- Contribute to member retention by building trusted relationships and providing proactive support.
- Develop relationship management skills that support future growth opportunities within the Membership Team.
Operational & Administrative Support
- Process membership transactions renewals and payments.
- Generate and distribute member documentation transcripts receipts member onboarding materials and related correspondence.
- Maintain accurate member records within Salesforce CRM and other membership systems.
- Coordinate with internal departments to resolve transactional issues payment discrepancies and administrative inquiries.
- Support the development and maintenance of standard operating procedures and process documentation.
- Contribute to continuous improvement initiatives that enhance operational efficiency and member experience.
- Ensure accuracy completeness and confidentiality in all member records and transactions.
Team Collaboration & Professional Growth
- Collaborate with Membership Advisors Managers and cross-functional teams to deliver an exceptional member experience.
- Support departmental initiatives and operational coverage to ensure continuity of membership services.
- Maintain knowledge of NACDs products programs educational offerings and member resources.
- Participate in ongoing learning and professional development to support continued growth within the Membership Team.
Nonessential Duties & Responsibilities
- Perform other duties as assigned.
Qualifications & Experience
Required
- Bachelors degree or equivalent combination of education and relevant experience.
- Minimum of 2 years of relevant professional experience.
- Proficiency in Microsoft Office applications including Outlook Excel Word and PowerPoint.
- Experience working with CRM or membership database systems.
- Demonstrated customer service member service or client service experience.
- Strong written and verbal communication skills.
- Ability to effectively manage multiple priorities and deadlines.
- Professional presence and comfort interacting with senior executives and business leaders.
Preferred
- Experience working in associations membership organizations professional services or executive-facing environments.
- Experience with relationship management account support or member engagement activities.
- Experience supporting high-touch customer or client relationships.
- Knowledge of corporate governance education or related industries.
- Salesforce experience.
Core Competencies
- Strong organization prioritization and time management skills.
- Exceptional attention to detail and accuracy.
- Professional polished communication style and executive presence.
- Excellent verbal written and phone communication skills.
- Strong problem-solving and critical thinking abilities.
- Service-oriented mindset with a commitment to delivering exceptional member experiences.
- Ability to build trust and develop relationships with members and internal stakeholders.
- Professional judgment discretion and adaptability in a fast-paced environment.
- Collaborative team-oriented approach with a positive attitude.
- Intellectual curiosity with the ability to quickly learn synthesize and apply new information.
- Growth mindset and interest in developing broader relationship management skills.
This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact functions that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
The salary/hourly range for this position is $55500 - $60500 plus bonus potential. Compensation is based on several factors including but not limited to education work experience certifications etc.Required Experience:
IC
About Company
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