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Membership Advisor, Amazon One Medical Customer Care
Job Location:
Hourly Salary:
Posted:
21 October 2026 (2 days ago)
Posted:
Application Deadline:
18 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Amazon One Medical our goal is to provide the most patient-centered care in healthcare and to achieve this we need exceptional talented and driven individuals. If youre passionate about helping us create the best healthcare experience for our patients this is your opportunity to make a meaningful impact.
As a member of the Amazon One Medical Membership Advisor team youll be part of a dynamic fast-paced environment filled with individuals who are deeply committed to our mission of providing world-class service to patients. Our teams strive for excellence never settling for the status quo and thrive in managing high-volume calls from current and prospective members.
In the role of Sr. Healthcare Associate on the Membership Advisor Team youll join a specialized group with expertise in handling complex calls and tasks. This role directly impacts and supports patients nationwide.
This is a full-time hourly in-person position based at the Amazon One Medical Customer Care Center in Tempe AZ.
Key job responsibilities
- Managing a high volume of inbound and outbound calls providing advice guidance and engagement to new and existing patients on maximizing their membership benefits
- Leveraging knowledge of One Medical to carefully pair patients with medical providers resulting in long lasting relationships
- Assisting patients with navigating the intricacies of their insurance so they feel ready to take on their healthcare journey
- Facilitating service recovery and resolutions
- Embodying One Medicals mission to deliver extraordinary care in every interaction with patients and colleagues
A day in the life
Your day centers on processing membership requests with precision while building meaningful connections with patients. Youll handle a dynamic mix of inbound and outbound calls taking time to understand each patients needs and guiding them toward the right medical providers and membership benefits. Youll collaborate closely with patients and internal teams to ensure accurate timely membership setup. Throughout your day youll also support service recovery when patients need assistance serving as a trusted resource who helps them feel confident and prepared as they begin their healthcare journey with us.
About the team
We are a collaborative group of healthcare professionals dedicated to continuous improvement and exceptional patient service. Our team believes in empowering each member to contribute meaningfully ask thoughtful questions and develop more efficient healthcare coordination processes. We work together to create pathways to better health outcomes for patients nationwide. When you join us youll be part of a supportive environment where your contributions directly impact how patients experience healthcare.
- Work a flexible schedule including weekends nights and holidays
- A minimum of 6 months of sales experience in a medical environment OR at least 1 year of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.
- Strong written and verbal communication skills.
- Proven problem-solving and multitasking abilities.
- Experience with de-escalation techniques.
- Experience using telephony systems like Nice-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record systems is a plus.
- Preferred experience in healthcare areas such as patient scheduling registration medical records insurance verification or claims processing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a member of the Amazon One Medical Membership Advisor team youll be part of a dynamic fast-paced environment filled with individuals who are deeply committed to our mission of providing world-class service to patients. Our teams strive for excellence never settling for the status quo and thrive in managing high-volume calls from current and prospective members.
In the role of Sr. Healthcare Associate on the Membership Advisor Team youll join a specialized group with expertise in handling complex calls and tasks. This role directly impacts and supports patients nationwide.
This is a full-time hourly in-person position based at the Amazon One Medical Customer Care Center in Tempe AZ.
Key job responsibilities
- Managing a high volume of inbound and outbound calls providing advice guidance and engagement to new and existing patients on maximizing their membership benefits
- Leveraging knowledge of One Medical to carefully pair patients with medical providers resulting in long lasting relationships
- Assisting patients with navigating the intricacies of their insurance so they feel ready to take on their healthcare journey
- Facilitating service recovery and resolutions
- Embodying One Medicals mission to deliver extraordinary care in every interaction with patients and colleagues
A day in the life
Your day centers on processing membership requests with precision while building meaningful connections with patients. Youll handle a dynamic mix of inbound and outbound calls taking time to understand each patients needs and guiding them toward the right medical providers and membership benefits. Youll collaborate closely with patients and internal teams to ensure accurate timely membership setup. Throughout your day youll also support service recovery when patients need assistance serving as a trusted resource who helps them feel confident and prepared as they begin their healthcare journey with us.
About the team
We are a collaborative group of healthcare professionals dedicated to continuous improvement and exceptional patient service. Our team believes in empowering each member to contribute meaningfully ask thoughtful questions and develop more efficient healthcare coordination processes. We work together to create pathways to better health outcomes for patients nationwide. When you join us youll be part of a supportive environment where your contributions directly impact how patients experience healthcare.
- Work a flexible schedule including weekends nights and holidays
- A minimum of 6 months of sales experience in a medical environment OR at least 1 year of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.
- Strong written and verbal communication skills.
- Proven problem-solving and multitasking abilities.
- Experience with de-escalation techniques.
- Experience using telephony systems like Nice-InContact is a plus.
- Familiarity with G Suite and Electronic Health Record systems is a plus.
- Preferred experience in healthcare areas such as patient scheduling registration medical records insurance verification or claims processing.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience qualifications and location. Starting Day 1 of employment Amazon offers EAP Mental Health Support Medical Advice Line 401(k) matching. Learn more about our benefits at AZ Tempe - 24.00 - 27.00 USD hourly
Required Experience:
Unclear Seniority
About Company
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