Member Service Representative

Join Zeal Credit Union as a Full-Time Member Service Representative and immerse yourself in a vibrant member-focused environment in Southfield MI! This position offers the opportunity to make a real difference in the lives of our valued members through exceptional customer service. Here your passion for helping others will shine as you leverage your character and empathy to solve member issues collaboratively. This onsite role provides not just financial rewards but also the joy of working within a fun high-performance culture where your contributions matter. Join a forward-thinking team dedicated to enriching member experiences every day.

If youre ready to embrace a role that aligns with your passion for service and commitment to character we want to hear from you! You can get great benefits such as Medical Dental Vision 401(k) Life Insurance Paid Time Off Sick Time and Paid Holidays. Take the leap and apply today to become part of the Zeal family!

As a Full-Time Member Service Representative at Zeal Credit Union youll be at the forefront of servicing our members with their day-to-day transactions ensuring a seamless experience that exemplifies our dedication to customer service. Your role will include balancing your drawer accurately opening new accounts and facilitating loan intake. Youll have the opportunity to educate our members about our diverse range of products and services helping them make informed decisions that align with their financial goals. Your passion for problem-solving and commitment to collaborative teamwork will be essential as you strive to create lasting relationships with our members enhancing their overall experience at Zeal Credit Union.

To thrive as a Full-Time Member Service Representative at Zeal Credit Union youll need a unique blend of skills and experience. A minimum of six months of customer service experience is essential along with a genuine passion for helping others. Strong problem-solving skills will enable you to address member inquiries with confidence and empathy. As an initiative taker you should be proactive in identifying needs and finding effective solutions. Excellent communication skills are crucial for conveying complex information clearly and effectively fostering an engaging atmosphere for our members.

Moreover a high attention to detail will ensure that all transactions and processes run smoothly reinforcing our commitment to exceptional service. Your ability to embody these skills will greatly contribute to a positive collaborative environment that prioritizes our members needs.

Knowledge and skills required for the position are:

• 6 months of customer service experience
• Passion for helping others
• Strong problem-solving skills
• Initiative taker
• Excellent communication skills
• High attention to detail
• Punctuality and regular onsite attendance

• Monday: 9:00am-6:15pm
• Tuesday: 9:00am-5:15pm
• Wednesday: 9:00am-5:15pm
• Thursday: 9:00am-5:30pm
• Friday: 9:00am-6:30pm

So what do you think If you feel this is the right job for you go ahead and apply! We look forward to meeting you!

Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees without regard to race sex color religion gender identity sexual orientation height weight national origin citizenship status age military or veteran status or disability or any other classification protected by applicable federal state or municipal law. Applicants may request accommodation during the application process by contacting OR .

Required Experience:

Unclear Seniority