Member Service Representative II (Float) Full-Time

Looking for a role where you can help people utilize financial service skills and be part of a supportive local team Saco Valley Credit Union recognized as a Best Place to Work in Maine every year from 2019 through 2026 is hiring a full-time Member Service Representative II (Float) to support our Saco and Waterboro branches.

In this role youll be one of the friendly faces members count on for everyday banking account opening and support digital banking help and problem-solving. Youll float between the three branches to support operations based on business needs.

Why Join SVCU

• Join a local credit union that values great service teamwork and a positive work environment
• Support members with everyday banking and digital services
• Enjoy opportunities to participate in community volunteer activities
• Learn grow and develop within SVCU

What Youll Do

• Assist members with teller transactions and account questions
• Identify opportunities to cross-sell products or services
• Open personal business and IRA accounts and help members with additional services
• Support online and mobile banking needs
• Resolve member issues with professionalism and care
• Work collaboratively with branch team members

Schedule & Benefits

• Monday-Friday schedule; occasional Saturdays with pay differential
• Health dental and vision insurance including fully subsidized employee-only coverage options; dependent coverage available
• 401(k) with employer match plus annual discretionary contribution
• Paid time off with immediate accrual and paid holidays

What You Bring

• High school diploma or GED required
• One to three years of similar or related experience
• Strong communication and collaboration skills
• Comfort using computers and learning new systems
• Ability to maintain confidentiality and handle sensitive information

What Would Make You Stand Out

• Familiarity with digital banking platforms and financial products
• Ability to identify members financial needs and recommend appropriate solutions
• Account-opening experience

Work Environment

This role is based in a branch environment and involves assisting members in person using a computer and moving within the branch as needed. Frequent travel between the three branches is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

SVCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or any other characteristic protected by federal state or local laws.