Member Service Representative

Important schedule & onsite requirements:

• This is anonsite position in Albany.
• Hours of operation are Monday through Friday 7:00 a.m. to 7:00 p.m. and Saturday 8:00 a.m. to 2:00 p.m.
• We have varied shifts available between these hours M-F.
• Employees are scheduled to work every other Saturday.
• Full-time positions are based on a 40-hour work week:Shifts are typically eight hours in length and include a 30-minute unpaid meal period.
• When scheduled to work a Saturday shift employees receive a day off during the same work week.
• Schedules may vary week to week and can include both opening and closing shifts as well as Saturdays.

• Additional Requirements:
  • High school diploma/GED
  • Customer service experience
  • Strong communication and problem-solving skills
  • Comfort handling 75 calls per day in a fast-paced environment
  • Strong attention to detail
  • Ability to navigate multiple computer systems
  • Reliable attendance and flexibility to work 7-7 M-F and 8-2 on Saturdays (40 hours/week)
  • Potential for hybrid flexibility after 6 months and fully trained.

What youll do:

In this high-volume call center role youll assist members by phone triaging calls answering questions resolving issues processing transactions and connecting members with the appropriate team when needed.

What youll need:

If you enjoy helping people can stay composed in a fast-paced environment and are comfortable being on the phone throughout the day this could be a great career growth opportunity for you.