Member Relations Coorindator

Arcis Golf team members thrive on anticipating needs forging connections and elevating experiences for our team members and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit humble heart and a genuine respect for one another.

Cowboys Golf Club Grapevine TX

Cowboys Golf Club is the worlds only NFL-themed golf club set across 18 scenic holes in the rolling hills of Grapevine Texas. Home to the Arcis Players Membership we deliver a one-of-a-kind experience that blends championship golf rich tradition and premium hospitality. Were looking for a Member Relations Coordinator who shares our passion for creating exceptional member experiences.

The Member Relations Coordinator serves as the primary point of contact for our membership ensuring every member feels valued informed and engaged with the Club. This role blends customer service event coordination and administrative support to strengthen member satisfaction and retention.

• Serve as a welcoming knowledgeable point of contact for current and prospective members in person by phone and by email
• Manage the new member onboarding process including welcome communications orientation and account setup
• Maintain accurate member records and membership database including billing renewals and status changes
• Plan and coordinate member events clinics socials and appreciation functions in partnership with the golf and F&B teams
• Track member engagement and satisfaction proactively addressing concerns and escalating issues as needed
• Support membership sales efforts by fielding inquiries scheduling tours and following up with leads
• Assist in producing member communications including newsletters event invitations and Club updates
• Collect and report on member feedback to help shape Club programming and service standards
• Coordinate with golf operations dining and events departments to ensure a seamless member experience across all touchpoints
• Uphold the Clubs brand standards and hospitality culture in every member interaction

• 1-3 years of experience in member services hospitality customer service or a related field (private club or golf industry experience a plus)
• Strong interpersonal and communication skills with a genuine passion for hospitality
• Highly organized with the ability to manage multiple priorities and events at once
• Comfortable with membership management software CRM systems and Microsoft Office
• Professional positive demeanor with a member-first mindset
• Flexibility to work weekends evenings and Club events as needed
• Interest in golf or sports/entertainment hospitality preferred but not required

• Competitive pay
• Golf privileges and merchandise discounts
• A dynamic team-oriented culture at a one-of-a-kind club
• Opportunities for growth within Arcis Golfs network of clubs

Location: 1600 Fairway Dr Grapevine TX 76051

Cowboys Golf Club is an equal opportunity employer.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Arcis participates in E-Verify the government program that certifies an employees right to work for us in the U.S.