Member Experience Host Part-Time

Company Information: Fivestone Management LLC is a property management company based in Fort Worth Texas offering comprehensive solutions for the real estate industry. Since 2012 we have delivered multifamily retail office and industrial property management services throughout North and West Texas.

At Fivestone Management our goal is to create a thriving environment for the communities we manage. When you work with us you become part of a team that values and champions individuals who bring their unique but equal strengths to the return we trust that each team member will deliver an outstanding experience to our residents.

Location: Willow Park TX

Website:Fivestone Management

We do not offer visa sponsorship for this position.

Position Summary: As a Member Experience Host Part-Time you are the first impression and the heartbeat of our vibrant shared workspace. You play a vital role in creating a welcoming efficient and inspiring environment for all members and guests. You are the beginning of the community-building process for all Kings Gate visitors day pass users and members. Serving our members is our highest priority and your interactions with guests greatly impact and support their personal businesses. Additionally this role supports Kings Gates efforts to move people from a visit tour or day pass to full membership. This position blends hospitality administrative support and community engagement to ensure a seamless productive and enjoyable experience for everyone who walks through our doors.

Key Roles / Responsibilities:

• Welcome and assist members and visitors with warmth and professionalism.
• Manage check-ins and check-outs ensuring all visitors are properly registered.
• Handle phone calls and emails providing helpful information or directing inquiries as needed.
• Process reservations cancellations and modifications accurately.
• Keep front desk and shared areas clean organized and inviting at all times.
• Lead tours and explain workspace amenities services and policies as part of the membership sales efforts and event rentals.
• Maintain coffee station cleanliness and stock levels throughout the day.
• Uphold company policies and procedures to deliver consistent high-quality service.
• Assist members with booking conference rooms printing Wi-Fi access and basic tech needs.
• Collect and relay feedback to help improve the member experience.
• Notify members of mail/package deliveries and assist with food or courier drop-offs.
• Anticipate member needs and provide proactive thoughtful service.
• Monitor shared areas to ensure cleanliness functionality and aesthetic appeal.
• Restock essential items such as printer supplies key cards snacks and coffee bar supplies.
• Promptly report maintenance issues to the appropriate department.
• Open and close the workspace according to the schedule.
• Foster a culture of collaboration respect and productivity.
• Support the execution of events workshops and networking sessions; some events my take place outside of public operating days/hours but will be scheduled with advance notice.
• Assist with onboarding new members and connecting them with community resources.

Required Education Experience and Qualifications:

• Previous experience in hospitality customer service front desk or coworking environments preferred.
• Exceptional communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable using basic office tech including printers scheduling apps and tablets.
• Friendly proactive and professional demeanor.

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Positions self to install equipment including under desks.
• Moves throughout the building to access files.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.

#LI-HU1 #LI-ONSITE #FIVESTONEMANAGEMENT

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation. Wilks Brothers and affiliated companies does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Recruitment agencies or recruitment services may contact for more information.