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Member Engagement Associate
Job Location:
Job Location:
Arlington, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 August 2026 (15 days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WHO WE ARE
NACD is the trusted association for board directors. For more than 45 years we have helped leaders build successful companies that have an influence in the world. Were a collective of over 23000 individuals 1750 boards and more than 20 chapters across 35 locations. As a peer-to-peer network were committed to navigating the governance landscape together. Our trusted resources and dedication to partnering innovation and education empowers directors and transforms boards to stay on the leading edge of corporate governance.
SUMMARY
As an Engagement Associate on the Membership Team you will directly support corporate boards directors CEOs and Csuite leaders throughout the full membership lifecycle. This highly visible role ensures an exceptional member experience by supporting onboarding adoption engagement and renewal. You will partner closely with Account Executives Advisors Coordinators and cross-functional teams to deliver a seamless experience that drives account success identifies risk and strengthens member relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support new member onboarding by coordinating preparation gathering essential account insights and ensuring smooth handoffs across teams.
- Monitor member engagement and usage patterns identifying early signs of risk and contributing to overall account health assessments.
- Coordinate planning for member calls and presentations including scheduling preparation and followup activities.
- Maintain consistent communication with members by sharing relevant programs events and updates and by capturing key account changes.
- Contribute to growth efforts by identifying opportunities to expand member value and responding to inbound interest.
- Deliver highquality member support collaborate with internal partners and maintain thorough documentation to ensure an exceptional experience.
- Identify upsell opportunities within defined member segment across a suite of products with specific focus on Directorship Certification sales.
QUALIFICATIONS & EXPERIENCE
- An undergraduate degree is required.
- The successful candidate will have three years of experience with a role supporting client success account management sales or fundraising. Professional services experience is preferred.
- Ability to develop strong relationships with senior executives and corporate directors.
- Must be solutions-oriented and comfortable with problem solving and conflict resolution.
- Ability to socialize NACDs value proposition and resources.
- Experience organizing large customer/member segments to deliver value.
- Ability to manage multiple priorities meet deadlines and follow-through with minimal supervision.
- Strong analytical problem solving and project management skills.
- CRM Salesforce or other data management experience is preferred. Public speaking experience is also a plus.
- Proficiency in Microsoft Word Excel and PowerPoint.
PERSONAL ATTRIBUTES & COMPETENCIES
- Demonstrate strong intellectual curiosity with a desire to learn about corporate governance.
- Clear professional written and verbal communication.
- Must be a self-starter.
- Strong organizational analytical detailed planning and project management skills.
- Ability to grasp concepts quickly and think creatively to exceed member expectations.
- Collaborative and can work in a hybrid environment.
- Strong work ethic.
FEATURED BENEFITS
- Medical dental and vision
- 401(k) plan with a generous company contribution
- Generous paid time off (annualized minimum of 20 days)
- Educational assistance
- Hybrid work environment
- Paid parental leave
This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
The salary/hourly range for this position is $66000-$70000. Compensation is based on several factors including but not limited to education work experience certifications addition to the salary/hourly rate this role is eligible for the potential to earn an additional $23500 annually in performance-based bonuses paid quarterly. Actual bonus payouts are not guaranteed and depend on individual performance company performance and plan terms.
Required Experience:
IC
About Company
NACD is the most trusted resource for corporate directors: governance research, board education, certification, and peer networks. Explore membership.
