Member Care Representative

Join Us in Making an Impact

At OneAZ Credit Union our success is measured only by yours. Were here to create lasting change in the lives of our members our communities and our team. If youre looking for a career with purpose where your work truly mattersyouve found it!

Who You Are

Youreimpactful compassionate and fearlessready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like youletsbuild something great together.

What Youll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd Phoenix AZ 85027

*** Please be advised that this isNOT a remote position. The person who fills this role will workin-office. ***

A Member Care Rep I utilizes positive and professional communication and multitasking skills when receiving members calls determining the nature of members business providing information and/or directing members to appropriate person or department.

• Provides members with account balance activity and history upon members request.
• Performs transactions check withdrawals transfers and account maintenance.
• Assists with dividend verification common inquiries non-sufficient funds (NSF) checks and statement copies.
• Performs loan payments term calculations and loan payoff information.
• Informs members of savings checking money market share certificates individual retirement account (IRA) and club account features and benefits.
• Provides documents as requested by members.
• Performs research to resolve escalated issues.
• Assists members with explanations of transactions on accounts.
• Sets up member access to online banking and telephone banking.
• Maintains knowledge of Credit Unions field of membership.
• Assists members with deposit account rates stop payment orders check copies overdraft line of credit advances and courtesy pay.
• Coordinates with branches to schedule member appointments.
• Explains promotes and informs members of Credit Union products and services.
• Attends assigned team meetings and/or training sessions.

What You Bring

• High school diploma or General Educational Development (GED).
• 1 year customer service or call center experience.
• Bilingual (Spanish/English) preferred
• Experience in a financial institution/credit union call center environment and/or teller/banker experience a plus.
• Excellent verbal/written communication skills.
• A passion for people innovation and growth.

Compensation & Benefits

• Generous paid time off: paid holidays floating holidays personal days vacation days plus sick time
• Low-cost Medical Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ...and much more. Explore all the details in our comprehensiveBenefits Booklet
• Target hiring range $17.00 / hr - $23.00 / hr (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ

At OneAZwerenot just a credit union;werea financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers aspiring to be the bankfor new pioneers.

We are driving change in our communities constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise youll be part of a team committed to exceeding expectations and redefining whats possible.

Additional Notes:

Knowingly submitting false information will result in disqualification for consideration of future positions termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies laws and regulations including the Bank Secrecy Act (BSA) Anti-Money Laundering (AML) compliance USA Patriot Act and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.