Medication Access Coordinator

About Jordan Valley Health:

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical dental vision and behavioral health. Our mission is simple: Improve our communitys health through access and relationships. By working collaboratively with partners and continually innovating JVH strives to be a leader in providing essential healthcare for the underserved ensuring everyone in our community has access to quality healthcare.

Job Summary:

The medication access coordinator is a clinical population health team member embedded within the primary care clinic who works directly with patients during scheduled healthcare visits to support medication adherence pharmacy access and continuity of medication therapy. The medication access coordinator meets with patients in the exam room or other appropriate clinical setting to identify medication-related barriers confirm the patients preferred pharmacy assess access and adherence concerns and facilitate communication between the patient pharmacy pharmacist and healthcare team. This position serves as an important connection between the clinic patient and pharmacy helping ensure that medications prescribed during a visit can be accessed obtained and taken as intended. The medication access coordinator works under the direction of the healthcare team (including clinical pharmacists providers etc.) and within the scope of practice applicable to pharmacy technicians and organizational policies.

Key Responsibilities:

• Support patient care by meeting with patients during clinic appointments to discuss medication use adherence access and pharmacy preferences.
• Obtain and verify the patients preferred pharmacy and identify whether the pharmacy meets the patients medication access needs.
• Identify common barriers to medication adherence including: Cost or affordability Transportation Pharmacy location or hours Medication availability Refill difficulties Insurance or coverage concerns Difficulty obtaining medications Medication-related confusion or other barriers identified by the patient.
• Encourage patients to discuss medication concerns with their pharmacist provider or other appropriate member of the healthcare team.
• Reinforce the importance of taking medications as prescribed without providing independent clinical recommendations outside the coordinators scope.
• Assist patients with understanding pharmacy-related processes including prescription transfers refill requests and medication pickup or delivery options including but not limited to MyChart and pharmacy mobile application.
• Assist with collection and verification of medication information during the patients clinical visits as permitted by organizational policy.
• Compare patient-reported medication information with available medication lists and identify discrepancies for pharmacist or provider review.
• Document patient-reported medication adherence concerns and pharmacy preferences in the electronic health record.
• Support medication list accuracy by identifying outdated duplicate or potentially inaccurate information for review by an appropriately licensed clinician.
• Participate as a member of the interdisciplinary care team.
• Communicate relevant medication adherence and access concerns to pharmacists providers nurses care managers and other members of the healthcare team.
• Escalate clinical medication questions adverse effects therapeutic concerns or other issues outside the coordinators scope to the pharmacist or appropriate provider.
• Support pharmacist-led medication management and population health initiatives.
• Assist with identifying patients who may benefit from pharmacist intervention or additional medication-related support.
• Confirm the patients preferred dispensing pharmacy during clinic visits.
• Coordinate with community specialty mail-order and clinic pharmacies as appropriate.
• Assist with prescription routing and pharmacy-to-pharmacy communication in accordance with organizational procedures.
• Identify situations in which a patients current pharmacy may create barriers to timely medication access through thoughtful questions and listening to the patients needs.
• Collaborate with the pharmacy benefits coordinator to identify insurance barriers prior authorization support specialty medication access and patient assistance programs.
• Communicate pharmacy access concerns to the pharmacist provider and appropriate clinic team members.
• Assist with resolving non-clinical medication access barriers.
• Follow up with patient provider and pharmacy on identified pharmacy-related issues when appropriate to ensure complete resolution.
• Conduct telephone or other approved outreach to patients regarding medication access pharmacy coordination refills or previously identified adherence barrier.
• Follow up on unresolved pharmacy access issues.
• Assist with targeted outreach programs designed to improve medication adherence and reduce medication-related gaps in care.
• Document outreach activities patient responses and resolution of identified barriers.
• Accurately document patient interactions and interventions in the electronic health record.
• Track pharmacy preferences medication access barriers and interventions as defined by departmental workflows.
• Maintain accurate records of completed interventions and follow-up activities.
• Assist leadership with tracking performance metrics related to medication access and adherence.
• The medication access coordinator performs duties consistent with applicable pharmacy technician regulations organizational policies and established clinical workflows.
• The position does not independently provide medication therapy recommendations diagnose medical conditions alter medication regimens or make clinical decisions. Questions or concerns requiring clinical assessment are referred to the pharmacist or appropriate healthcare provider.
• All other duties as assigned.

Benefits Overview:

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up Base and High Deductible) through UnitedHealthcares Choice Plus network covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cignas DPPO network and vision coverage through EyeMeds Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness accident hospital care and pet insurance through MetLife.
• Pay on Demand Available

Holidays:

• Nine paid holidays per year.

Health Requirements:

All employees are required to provide proof of vaccination for Flu Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Interested applicants should submit a resume and cover letter through the JVH career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Health is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Required Qualifications:

• Current pharmacy technician registration/licensure as required by state law or ability to obtain pharmacy technician license required.

Preferred Qualifications:

• High school diploma or GED preferred.
• Pharmacy technician experience in a community ambulatory specialty or healthcare setting preferred.
• Experience working in an ambulatory care primary care FQHC specialty pharmacy or population health environment preferred.
• Experience with medication adherence programs preferred.
• Experience working with electronic health records particularly Epic preferred.
• National pharmacy technician certification (CPhT) preferred.