Medical Support Assistant (Patient Registration)

Total Compensation Package - Check out IHSs outstanding total compensation package for this job:
Medical Support Assistant Total Compensation Pay ()

• Interview patients to obtain patient registration information.
• Assist patients in completing forms and review for accuracy and completeness.
• Verify patient third party eligibility documents (i.e. Medicare Medicaid and/or private insurance).
• Identify patients who do not have alternate resources and assigns them to the appropriate Patient Benefits Coordinator.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit incumbent may be required to work rotating shifts.

You will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:
This position requires a review of the applicants financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility maintain good standing with creditors and satisfy all legal financial obligations prior to applying.

Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:
Medical Support Assistant Qualifications

GS-04: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical office or other work that indicates your ability to perform the work of this position at the GS-04 level.

OR
Two (2) years of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university.

OR
A combination of education and experience that when combined fully meet the minimum qualifications for this position. The total percentage must equal at least 100% to qualify an applicant for the GS-4 level.

GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public the following type of work and/or tasks: Provides front office and administrative support for a healthcare clinic by greeting and assisting patients scheduling appointments maintaining medical records and completing clerical tasks. Responsibilities include verifying patient information and insurance coordinating referrals and follow-up care preparing and processing administrative documents updating electronic health records (EHR) ensuring HIPAA compliance and delivering professional customer service to support efficient clinic operations and quality patient care

OR
Four (4) years of education above the high school level. Four (4) years of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university. One year of full-time academic study is defined as 30 semester hours 45 quarter hours or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business secretarial or technical school.

OR
A combination of experience and education. Only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. For example one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.