Medical Support Assistant (Patient Registration)

Total Compensation Package - Check out IHSs outstanding total compensation package for this job:
Medical Support Assistant Total Compensation Pay ()

• Assists patients in completing new or updated forms for the Resource Patient Management System (RPMS) patient registration system. This will include inpatients outpatients emergencies and after hour patients and for all other clinics.
• Maintains key-enters updates and verifies all alternate resources data necessary for patient registration and for accurate billing through the use of the RPMS patient registration system and electronic eligibility system. Makes corrections as necessary to improve the patient registration system.
• Interviews patient to obtain current information to initiate a new health record and communicates back to Medical Records to reactivate a retired/stored record. Enters all information into the patient registration system of the RPMS.
• Initiates required forms for Advance Directives and provides information on Advance Directives as required by the Patient Self-Determination Act of 1990 and NM Uniform Health Care of 1995.
• Collects payment from non-beneficiaries staff and/or family members for medical services and who are covered under Preferred Provider Organization (PPO) insurance arrangements.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Confidential Financial Disclosure Form required.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicants financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility maintain good standing with creditors and satisfy all legal financial obligations prior to applying.

Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:
GS-04: Successfully complete 2 years above high school -or- Your resume must demonstrate at least one (1) year of general experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Progressively responsible clerical office or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

GS-05: Successfully complete 4 years above high school leading to a Bachelors Degree -or- Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Scheduling and re-scheduling appointments knowledge of medical terminology recording information accurately basic nursing skills and ability to interview patients.

Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below.

• GS-4 level positions determine the applicants total qualifying experience required for the grade level; then determine the applicants education as a percentage. The total percentage must equal at least 100 percent to qualify an applicant for that grade level.
• For GS-5 level positions only education in excess of the first 60 semester hours (i.e. beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.