Medical Support Assistant (Outpatient)

Total Compensation Package - Check out IHSs outstanding total compensation package for this job:

• Utilizes computer automating systems including but not limited to functions as a timekeeper (or alternate timekeeper) for the unit.
• Processes computer generated time cards utilizing the ITAS software for the unit employees which includes full-time part-time and temporary employees.
• Makes advance and same-day appointments for general clinic and some specialty clinics utilizing correct appointment program functions.
• Promotes safety and risk management initiatives on the unit to help ensure patient visitor and staff security.
• Knowledge of BMW (scheduling system) assists with creating clinic schedules.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two-year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Confidential Financial Disclosure Form required.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Financial Suitability Requirement:

This position requires a review of the applicants financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility maintain good standing with creditors and satisfy all legal financial obligations prior to applying.

Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS).

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:
Your resume must demonstrate at least one (1) year of specialized experience equivalent the GS04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: use of enrollment computer software systems for patient registration communicate with patients to obtain routine information that includes biographic and third party insurance information protect patient sensitive records review standard forms and patient documentation to complete patient registration create reports in office automated systems and perform prior authorizations for insurance purposes to determine payment for various services.

OR

EDUCATION: Four years of education above High School.

OR

Combination of education and experience that when combined fully meet the minimum qualifications for this position. Only education in excess of the first 60 semester hours is creditable toward meeting the specialized experience requirement. The total percentage must equal at least 100 percent to qualify an applicant for GS-05 grade level.

Typing Proficiency Requirement: Applicants must demonstrate the ability to type at least 40 words per minute based on a 5-minute sample with three or fewer errors. Applicants may meet this requirement by passing an appropriate performance test presenting a certificate of proficiency from a school or other organization authorized to issue such certificates or self-certifying their typing proficiency. Performance test results and certificates of proficiency are acceptable for 3 years.

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements of the closing date of the announcement.