Medical Support Assistant (MSA)

• Contractor is the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230 Outpatient Scheduling and Process and Procedures 1230(5)D(2).pdf. Front desk duties which may vary at each location depending on the clinics needs.
• Answers all phone calls in a timely manner for scheduling requests daily Monday - Friday and charts in patients CPRS chart as required.
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive proactive demeanor.
• The contractor participates in quality improvement as directed in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVHCS VISN 21 VA Central Office JCAHO OSHA SOARS and Inspector General.
• The contractor performs quality customer service for all patients; patient families; VA Staff contractors physicians fellows residents.
• The contractor always assures the safety of all patients. Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO OSHA and Hybrid-Title 38.
• Other duties as assigned.

• High School Diploma or GED
• Medical Support Assistant position requires 6 months of general clerical experience as well as 6 months experience with using computer programs that focus on general scheduling.
• Proven ability to speak understand read and write English fluently.
• Utilize computer programs appropriately using involving spreadsheets word processing etc.; log in; type 45-60 wpm with minimum errors.
• Heavy phone and computer usage often simultaneously.
• Familiarity with medical terminology hospital terminology and/or clinics.
• Technical Proficiency: Contractor shall be technically proficient in the skills of Microsoft Excel Microsoft Outlook Microsoft Word Document and have an understanding on how medical computer systems operate necessary to fulfill the governments requirements including the ability to speak understand read and write English fluently. The contractor will provide documents as needed to verify current and ongoing competency; skills related to the provision of care treatment and/or services performed within the medical center.
• Ability to pass a required level of security clearance (NACI level background check)
• Authorized to work in the U.S. indefinitely without sponsorship.
• Ability to obtain public trust.

Compensation & Benefits

PFS offers a benefits package that may include health dental and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their moreabout PFS Benefits.

The posted salary range represents PFSs good-faith estimate for this role. Actual compensation offered will be determined by a combination of factors including but not limited to: the candidates education knowledge skills competencies and experience;internal equity; geographic location; and contract and organizational requirements. PFS is committed to fair consistent and equitable compensation practices across the organization and offers are calibrated to maintain internal pay equity while remaining competitive in the external market.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex parental status national origin age disability genetic information political affiliation military service or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process please contact us at Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health Safety and Compliance

This position may be subject to clientspecific or governmentmandated vaccination health or safety requirements which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting stop.