Medical Support Assistant

Total Rewards of a Allied Health Professional

Duties Include but are not limited to:

• Interpreting and verifying provider orders and securing hospital follow up appointments for discharged patients.
• Receiving admissions and lodgers.
• Performing patient discharges inter-ward transfers and transfers to other facilities.
• Monitors both inpatient and outpatient appointments have appointments cancelled and rescheduled; sends patients to X-ray lab EKG and other clinics.
• Prioritizes events that arise throughout the day and coordinates the Units daily schedules.
• Serves as the unit main point of contact and information.
• Receives multiple calls and provides information to various medical staff clinics and patient families; provides orientation to staff patients and visitors;
• Performs data entry in VISTA and CPRS Bed Management System and patient wristband information.
• Builds and updates medical records and extracts information for review.
• Utilizes Microsoft Office Word Excel and Outlook; performs office work such as document scanning filing faxing copying and ordering supplies and forms.
• Performs clerical and administrative work in support of the care and treatment given to patients on an inpatient unit of the medical facility such as Hospice Surgical Medical Telemetry Oncology Psychiatric Progressive Care Unit Intensive Care Unit and the Operating Room.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience and/or Education requirement
  • Experience. One year of creditable experience equivalent to the next lower grade; or
  • Education. Two years above high school
• Licensure/Certification/Registration. None
• English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

• Experience or Education. None beyond the basic requirements.

• Experience. One year of creditable experience equivalent to the next lower grade. Examples of credible experience at this level include but are not limited to: apply general rules and policies relating to clinic functions staff and automated data processing methods in support of treatment to patients utilize a variety of patient data systems in scheduling patients for treatment and annotate patient records; performs front desk duties receive telephone call and visitors to the clinic make and cancel appointments review patient records for necessary information and review patient demographics and insurance verification; and consult with clinic staff when processing physician scheduling and administrative orders; OR
• Education. One years of education above high school.

• Demonstrated Knowledge Skills and Abilities. Candidates must demonstrate all of the KSAs below:
  1. Knowledge of basic medical terminology to assist in the provision of care to patients.
  2. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
  3. Ability to meet communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
  4. Ability to use and navigate between various types of office automation equipment and software (i.e. computer systems web-based scheduling programs; insurance collection system; scanning software multiple line phone systems; electronic faxing programs) to support patient care.

• Experience. One year of experience equivalent to the GS-4 grade level. Creditable experience at this level include but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records as well as administrative records; verifying third party insurance and updating information; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with scheduling guidelines. OR
• Education. Two years of education above high school.

• Demonstrated Knowledge Skills and Abilities. Candidates must demonstrate all of the KSAs below:
  1. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
  2. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.
  3. Ability to operate computerized programs and systems in order to enter modify and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records scheduling systems and/or reports.
  4. Ability to schedule medical appointments in a clinical setting.
  5. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
  6. Ability to communicate effectively and professionally in person electronically and/or by telephone with internal and external customers.

Note: You must provide detailed information of your experience performed. Information such as I was a Medical Support Assistant is insufficient to determine your qualifications. Experience must be fully documented on your resume and must include job title duties month and year start/end dates AND hour worked per week.