Medical Support Assistant Health Admin

VA Careers - Medical Support Assistant: Rewards of a Allied Health Professional

Duties of this position are but not limited to:

• Scheduling canceling re-scheduling appointments.
• Enter no-show information and monitoring appointment requests.
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
• Verifying and updating demographics and insurance information.
• Coordinates emergency and non-emergency transfers to other VA facilities or private hospitals.
• Answering phones greeting patients relaying messages to staff.
• Independently manage position responsibilities with little supervision.
• Set priorities and deadlines to meet team and patient needs.
• Follow clinical processed to address or handoff medical records when received.
• Develops and maintains effective working relationships with all clinical and administrative staff.
• Tracking reviewing and responding to electronic orders consults and other elements in the electronic medical record.
• Knowledge of computerized data entry information processing systems and software related to patient care.
• Interprets and applies VHA National Scheduling guidelines VHA directives regulations and local policies.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English: Must be proficient in basic written and spoken English.
• Education/Experience:
  • Experience. No experience required.
  • Education: Must possess a High School Diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.

• KSA-1: Knowledge of basic medical terminology to assist in the provision of care to patients.
• KSA-2: Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics.
• KSA-3: Ability to meet communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients.
• KSA-4: Ability to use and navigate between various types of office automation equipment and software (i.e. computer systems web-based scheduling programs; insurance collection system; scanning software multiple line phone systems; electronic faxing programs) to support patient care.

• KSA- 1: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
  KSA-2: Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.
  KSA-3: Ability to operate computerized programs and systems in order to enter modify and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records scheduling systems and/or reports.
  KSA-4: Ability to schedule medical appointments in a clinical setting.
  KSA-5: Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
  KSA- 6: Ability to communicate effectively and professionally in person electronically and/or by telephone with internal and external customers.