Medical Support Assistant

All Grade levels MAY NOT be available at all locations.

• Receives and greets patients and visitors; provides general information and assistance.

• Checks patients in and out of the clinic; verifies patient demographics and updates records as needed.

• Schedules reschedules and cancels patient appointments using an electronic health record or scheduling system.

• Answers telephones; routes calls; takes messages; and provides routine appointment and clinic information.

• Maintains and files medical records and forms in accordance with privacy and confidentiality requirements.

• Assists with basic clinic administrative tasks such as preparing charts scanning documents and data entry.

Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

Confidential Financial Disclosure Form required.

The selected individual is required to obtain and maintain medical staff clinical privileges including any licensure requirements. If privileges are not obtained or maintained during employment the employee will be subject to adverse actions up to and including removal from Federal service.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit will need to set up direct deposit so we can pay you.

Background Investigation Requirement:

This position requires the successful completion of a federal background investigation as a condition of employment.

A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.

Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.

Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.

Prior to the appointment candidates must present two valid forms of identification. If one of the documents is a state-issued ID or drivers license it must be REAL ID-compliant.

To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

MINIMUM QUALIFICATIONS:

GS-3: Your resume must demonstrate at least 6 months of general experience. General experience is progressively responsible clerical office or other work that indicates ability to perform the work of this position at the GS-3 level.

OR

One (1) year above high school.

OR

A combination of education and experience that when combined fully meet the minimum qualifications for this position.

GS-4: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical office or other work that indicates ability to perform the work of this position at the GS-4 level.

OR

2 years above high school.

OR

A combination of education and experience that when combined fully meet the minimum qualifications for this position.

Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below

Time In Grade
Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

You must meet all qualification requirements by the closing date of the announcement.