Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant: include but are not limited to:

The Advanced MSA (AMSA) delivers expert specialized administrative support to patients while working collaboratively within an interdisciplinary coordinated care model. AMSA duties require advanced administrative judgment and the agile application of a broad range of clinical flow processes related to access to care across multiple clinics specialties and community care resources.

The AMSA recommends process improvements based on current administrative guidelines and serves as an expert in utilizing a variety of advanced patient systems supporting multiple clinics and specialties involved in coordinated care delivery. AMSAs coordinate with the patient care team in face-to-face settings to review clinic appointment availability ensuring the needs of both clinics and Veterans are effectively met. They maintain timely and efficient communication with patients PACT team members community providers supervisors leads and other agencies. Responsibilities include serving as the initial point of contact for CITC including but not limited to scheduling appointments tracking reviewing and responding to consults and other elements within electronic medical records and related medical systems.

This position requires practical knowledge of computerized data entry information processing systems and patient care software understanding of healthcare system organization and services familiarity with basic rules and regulations for visitors and patient care and knowledge of standard procedures medical records and medical terminology.

Work Schedule: 7:30am-4:00pm.
Telework: Not Available
Functional Statement #:52867A.
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure: Not required.

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position you must complete all required steps in the process.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. 7407(a).
• Experience: None.
• Education: High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• Physical Requirements: See VA Directive and Handbook 5019 Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019 Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. 7403(f).

1. Ability to collaborate communicate set priorities and organize the work in order to meet deadlines ensuring compliance with established processes policies and regulations
2. Ability to communicate tactfully and effectively both orally and in writing in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational level.
3. Ability to run errands in support of team functions by clinical staff. Ability to call Rapid Response as needed and directs resources in the event of an emergency as well as receives and directs patients and visitors.
4. Ability for the following: Sitting Standing effective verbal communications walking bending lifting carrying more than 35 lb. objects such as files books and paper box of paper reams quickly responding to mental health codes to replace nursing staff tasks.
5. Advanced knowledge of the technical health care process as it relates to access to care.
6. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources decision making and empowering the team to collaborate and resolve problems within a complex systems environment.
7. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow patient care and the revenue process.
8. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

• Knowledge of Microsoft programs including but not limited to PowerPoint Word Teams and Excel
• Experience scheduling patients in Clinical Video Telehealth; VA Video Connect and phone clinics
• Experience scheduling across multiple platforms (GUI VistA Telehealth Management Platform)