Medical Records Technician Release Of Information

Total Rewards of a Allied Health Professional

The duties in this position are primarily advisory and technical in nature.

• Responsible for evaluating the adequacy of each completed authorization form
• Screen each request for information to determine urgency and assure that most urgent requests are completed first using established priority systems
• Greet veterans/visitors assists them in determining the exact nature of the request and whether the information requested can be released
• Apply public laws rules regulations and exclusions governing confidentiality of the health record
• Process all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE) or the electronic health record (EHR)
• Evaluate the validity of each request & determine which information is to be released in compliance with existing laws
• Receive and/or gives out forms and assists visitors and/or callers with the completion of forms or documents
• Provide advisory and technical assistance to patients administrative staff and professional staff regarding release of information
• Search records or files to compose responses including electronic searches to retrieve and summarize hard-to-locate data
• Compose responses to routine requests for release of patient information
• Select and compile information from health records and prepares correspondence typically using standard form or standard formats for letters
• Ensure the information released is limited to what is specifically authorized and to the person or agency designated to receive it
• Compose detailed explanations in response to correspondence received
• Resolve conflicting or inconsistent information found on initial requests
• Reply to vague incomplete or ambiguous inquires by independently recognizing issues topics or problems
• Process Social Security requests for health information using ROI software
• Complete and process routine release of information to other VA and Federal Agencies and when requested to patients and their families insurance representatives physicians hospitals and city and state health agencies according to VA directives
• Receive index and assign appropriate document type to health and administrative information as assigned for incorporation into the correct patients record in the computerized patient records system (CPRS)
• Receive incoming documentation from professional technical and administrative personnel in all levels of operating elements
• Ensure all necessary health/administrative information is integrated into CPRS through Imaging software
• Perform other duties as required or assigned and must be flexible to undertake a variety of miscellaneous duties as assigned by the Supervisor

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: MRTs (ROI) must be proficient in spoken and written English as required by 38 U.S.C. 7403(f).

Experience and/or Education: One year of creditable experience that indicates knowledge of medical terminology and general understanding of health records. Six months of the required one year of creditable experience must have provided the knowledge skills and abilities (KSAs) needed to perform MRT (ROI) work
OR
Have an associates degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health information management or a related degree with a minimum of 12 semester hours in health information technology/health information management (e.g. courses in medical terminology anatomy and physiology legal aspects of health care and introduction to health records)
OR
Equivalent combinations of creditable experience and education are qualifying towards meeting basic experience requirements. The following experience and educational/training substitutions are appropriate for combining education and creditable experience:

• Six months of creditable experience that indicates knowledge of medical terminology privacy and release of information the health record and one year above high school with a minimum of six semester hours of health information technology/health information management courses.
• Six months of creditable experience that indicates knowledge of medical terminology privacy and release of information the health record and successful completion of a course for medical technicians hospital corpsmen medical service specialists or hospital training obtained in a training program given by the Armed Forces or the U.S. Maritime Service under close medical and professional supervision. The training program may be substituted on a month-for-month basis for up to six months of experience provided the training program included courses in anatomy and physiology and health record techniques and procedures.

• Ability to utilize health information technology and various office software products utilized in MRT (ROI) positions (e.g. the electronic health record release of information systems etc.).
• Knowledge of health record documentation guidelines and processes for disclosing protected health information.
• Ability to manage priorities and coordinate work in order to complete duties within required timeframes and the ability to follow-up on pending issues.
• Knowledge of policies procedures laws and regulations governing privacy and release of information.
• Ability to communicate with individuals from various backgrounds to obtain the desired effect or gaining information by establishing rapport.

• Knowledge of the laws and regulations related to the authorization and disclosure of health information (e.g. Privacy Act Freedom of Information Act Health Insurance Portability and Accountability Act (HIPAA) and 38 U.S.C. 7332 Confidentiality of Certain Medical Records).
• Ability to apply health record documentation guidelines and processes to navigate efficiently through the paper and/or electronic health record to locate assemble and disclose protected health information.
• Ability to apply policies procedures laws and regulations governing privacy and release of information to process requests for release of information.
• Ability to research and solve difficult questions related to release of health information in an accurate and timely manner.