Medical Office Assistant, SHAW

The Medical Office Assistant in Patient Support Services at UWMs Student Health and Wellness Center provides administrative and customer service support in a healthcare setting. This position helps ensure smooth daily operations while delivering high-quality service to patients and staff.

• Provides day-to-day operational support to medical work unit personnel

• Prepares documents for patient admissions and appointments

• Serves as front desk staff within a healthcare facility or clinic

• Greets patients schedules appointments maintains calendars schedules tests and makes referrals according to instructions

• Receives submits and responds to inquiries according to established policies and procedures

Department:

The Student Health and Wellness Center is a recognized and accredited leader in student health providing excellent health care in partnership with the campus community. The mission of the Student Health and Wellness Center is to assist students in identifying understanding and responding to current health issues through medical and mental health care and health promotion programs; and to assist the UWM campus community through collaborative partnerships designed to enhance the universitys academic and community service mission.

Compensation:

Starting salary between $18.00-$20.00/hour (Final offer will be determined by experience education and qualifications at the time of hire). This position also offers an excellent benefit package including health insurance paid sick leave personal vacation and legal holiday time off as well as contribution towards the cost of several other employee benefits including a pension.

Required Qualifications:

• High School Diploma or GED

• Minimum of 6 months of experience working in a customer/client-facing support role within an office environment

Preferred Qualifications:

• Experience using electronic health record system(s)

• Experience in customer service with problem solving situations both in person and over the phone

• Experience working with a young adult underserved diverse population within a fast paced constantly changing environment

• Demonstrated experience obtaining information while protecting and maintaining patient confidentiality

• Demonstrated basic knowledge of the work within a healthcare office environment

• Demonstrated ability receiving/handling money crediting patient accounts electronically balancing monies at end of shift

Physical Requirements:

• Ability to remain in a stationary position (sitting and/or standing) for extended periods while performing administrative patient service or computer-based work.

• Ability to frequently move throughout a clinic or office to greet patients escort patients deliver materials or retrieve supplies.

• Ability to operate a computer keyboard mouse telephone copier scanner and other standard office equipment for prolonged periods.

• Ability to read printed materials and electronic medical records and accurately enter information into computer systems.

• Ability to occasionally bend stoop reach kneel or squat to retrieve files office supplies or equipment.

• Ability to occasionally lift carry push or pull office supplies records or equipment weighing up to 1020 pounds.

How to Apply:

Interested applicantsare required toapply online andprovide acoverletterandresumeaddressingyour professional level work experience. Your cover letter and resume must address your qualifications experience and knowledge as it specifically relates to the minimum and preferred qualifications and why you are interested in applying for this position.

Note: Applicants must complete all required fields and attach all required documents prior tosubmittingthe online of therequired documents listed prior to the application deadlinewill bemarked asincompleteand may not beconsidered.

In instances where the Search and Screen Committee is unable toascertainfrom the candidates application materials whether they meet any of the qualifications they may be evaluated as not meeting such from acover letterandresumewill not bereviewed.

Finalist candidates(s)will be asked toprovide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

This is a continuous recruitment with an initial review date of Tuesday September 15th 2026. To ensure consideration applications must be submitted by Monday September 14th 2026 at 11:59pm. Applications submitted after 09/14/2026 may not be reviewed.

Questions about this position should be directed toCoua Xiong at

Reasonable Accommodations
Pursuant to university policy UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsins Open Records not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBCand Reference Check Policy
Employment will require a criminal background the prevention of sexual misconduct seriously. As such you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWMs Dean of Students Office Student Union 345 at for a paper copy.

Employment Authorization
In compliance with federal law all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.