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Medical Assistant Nursing Administration Support
Job Location:
Job Location:
Boston, MA - USA
Hourly Salary:
$ 22 - 24
Hourly Salary:
Posted:
20 August 2026 (12 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Site: The Brigham and Womens Hospital Inc.
While the primary focus of this position is administrative support for the nursing team the role also provides clinical and patient-care assistance as needed and within the employees scope of training and competency. Candidates with phlebotomy experience and demonstrated competency in blood collection are strongly preferred.
The position requires strong organizational communication customer service and problem-solving skills as well as the ability to prioritize multiple responsibilities in a fast-paced clinical environment.
Does this position require Patient Care
Yes clinical and patient-care responsibilities are performed as needed and under the direction of appropriate healthcare providers.
Essential Functions
Provide high-level administrative and operational support to nursing staff helping coordinate daily activities patient needs communications and departmental workflow.
Assist nursing staff with administrative tasks including scheduling patient communications documentation coordination with other departments and follow-up activities.
Serve as a resource to junior Medical Assistants by assisting with day-to-day questions workflow responsibilities and onboarding activities as appropriate.
Act as a liaison between nursing staff providers patients and other departments to facilitate timely communication coordination and resolution of patient-related concerns.
Perform general office and administrative duties including answering phones managing correspondence completing forms coordinating appointments processing information and maintaining accurate records.
Support patient flow and assist with rooming patients as needed including preparing examination rooms and equipment for healthcare providers.
When clinical support is needed obtain and document patient information including vital signs height weight and other appropriate clinical information in the medical record.
Provide patient education and reinforce provider instructions regarding treatments medications diets procedures and follow-up care within the scope of the position and under appropriate clinical direction.
Perform phlebotomy and collect blood tissue or other laboratory specimens when trained and competent to do so; properly identify label document log and prepare specimens for laboratory testing. Previous phlebotomy experience is strongly preferred.
Maintain appropriate inventory of immunizations and monitor expiration dates.
Administer immunizations as applicable when appropriately certified or when the employee meets established experience requirements and is working under the supervision of a qualified provider.
Support departmental quality and safety initiatives including adherence to patient identification requirements hand hygiene infection prevention practices and other established clinical standards.
Maintain a professional patient-centered approach when interacting with patients and families responding to questions and concerns and escalating clinical concerns to the appropriate nursing or provider staff.
Perform other administrative and clinical support duties as assigned based on departmental needs training and competency.
Preferred Qualifications
Previous experience providing administrative support in a healthcare or clinical environment.
Prior phlebotomy experience and demonstrated competency in blood collection strongly preferred.
Experience working with nurses physicians nurse practitioners or other healthcare providers.
Medical Assistant experience or relevant clinical training preferred.
Strong organizational skills with the ability to prioritize and manage multiple tasks in a busy healthcare setting.
Excellent verbal and written communication and customer service skills.
Ability to work independently while collaborating effectively with nursing and clinical teams.
Familiarity with electronic medical records and healthcare scheduling systems preferred.
Knowledge of patient privacy safety infection prevention and healthcare quality standards.EducationHigh School Diploma or Equivalent required or Associates Degree Medical Assisting preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsBasic Life Support BLS Certification - Data Conversion - Various Issuers preferred Certified Medical Assistant National Certification - Data Conversion - Various Issuers preferredExperienceDirect MA experience or medical field work 1-2 years requiredKnowledge Skills and Abilities- Strong interpersonal and communication skills are essential for success in this position. - Ability to prioritize tasks in complex and busy environments. - Accuracy and attention to detail. - Comply with all local state and federal privacy and confidentiality rules and regulations. - Ability to take vital signs and manual blood pressure as well as collect blood samples and other specimens. - Comprehensive knowledge of medical terminology procedures and protocols. - Proficiency in electronic health record (EHR) systems and medical office software. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems. - Managing ones own time and the time of others.Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Hybrid60 Fenwood Road40RegularDay (United States of America)2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
This position provides high-level administrative and operational support to the nursing staff and healthcare team helping to ensure efficient daily operations effective communication and a positive patient experience. The role works closely with nurses physicians nurse practitioners and other clinical staff to coordinate patient-related activities manage administrative responsibilities and support the overall workflow of the department.While the primary focus of this position is administrative support for the nursing team the role also provides clinical and patient-care assistance as needed and within the employees scope of training and competency. Candidates with phlebotomy experience and demonstrated competency in blood collection are strongly preferred.
The position requires strong organizational communication customer service and problem-solving skills as well as the ability to prioritize multiple responsibilities in a fast-paced clinical environment.
Does this position require Patient Care
Yes clinical and patient-care responsibilities are performed as needed and under the direction of appropriate healthcare providers.
Essential Functions
Provide high-level administrative and operational support to nursing staff helping coordinate daily activities patient needs communications and departmental workflow.
Assist nursing staff with administrative tasks including scheduling patient communications documentation coordination with other departments and follow-up activities.
Serve as a resource to junior Medical Assistants by assisting with day-to-day questions workflow responsibilities and onboarding activities as appropriate.
Act as a liaison between nursing staff providers patients and other departments to facilitate timely communication coordination and resolution of patient-related concerns.
Perform general office and administrative duties including answering phones managing correspondence completing forms coordinating appointments processing information and maintaining accurate records.
Support patient flow and assist with rooming patients as needed including preparing examination rooms and equipment for healthcare providers.
When clinical support is needed obtain and document patient information including vital signs height weight and other appropriate clinical information in the medical record.
Provide patient education and reinforce provider instructions regarding treatments medications diets procedures and follow-up care within the scope of the position and under appropriate clinical direction.
Perform phlebotomy and collect blood tissue or other laboratory specimens when trained and competent to do so; properly identify label document log and prepare specimens for laboratory testing. Previous phlebotomy experience is strongly preferred.
Maintain appropriate inventory of immunizations and monitor expiration dates.
Administer immunizations as applicable when appropriately certified or when the employee meets established experience requirements and is working under the supervision of a qualified provider.
Support departmental quality and safety initiatives including adherence to patient identification requirements hand hygiene infection prevention practices and other established clinical standards.
Maintain a professional patient-centered approach when interacting with patients and families responding to questions and concerns and escalating clinical concerns to the appropriate nursing or provider staff.
Perform other administrative and clinical support duties as assigned based on departmental needs training and competency.
Preferred Qualifications
Previous experience providing administrative support in a healthcare or clinical environment.
Prior phlebotomy experience and demonstrated competency in blood collection strongly preferred.
Experience working with nurses physicians nurse practitioners or other healthcare providers.
Medical Assistant experience or relevant clinical training preferred.
Strong organizational skills with the ability to prioritize and manage multiple tasks in a busy healthcare setting.
Excellent verbal and written communication and customer service skills.
Ability to work independently while collaborating effectively with nursing and clinical teams.
Familiarity with electronic medical records and healthcare scheduling systems preferred.
Knowledge of patient privacy safety infection prevention and healthcare quality standards.
Qualifications
Additional Job Details (if applicable)
Physical RequirementsRemote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.75 - $24.94/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
