Medical Assistant, Express Care

Site: Mass General Brigham Medical Group Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time 37.5-hour Medical Assistant to join our Express Care team!

Express Care formally known as Urgent Care offers timely treatment for non-emergency conditions. We care for adults and children ages 3 and up addressing a wide range of issues such as respiratory illnesses infections minor injuries rashes and stomach problems. Because patients often visit when theyre feeling unwell our team prioritizes compassion and emotional support alongside quality medical care.

The schedule consists of working 3 12.5-hour shifts per week including every other weekend (both Saturday and Sunday). Since Express Care is a 7-day-per-week operation that delivers care during the day evening weekends and holidays the schedule for this role will require 2 on-call shifts per 4-week scheduling period weekend holiday coverage and the flexibility to work overtime as needed.

The primary location for this role is 137 Stuart Street in Boston.

We do our best to keep all employees at their assigned centers; however for on-call shifts employees must be able to commute to any of our locations including Brookline Newton Lynn Natick Westwood and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

There is free parking at each of our locations!

Summary
The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs documenting patient information scheduling appointments and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns as well as collaboration with physicians nurse practitioners and nursing staff to facilitate efficient care.

Does this position require Patient Care Yes

Essential Functions:
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.

-Show patients to examination rooms prepare necessary equipment for healthcare providers and interview patients to obtain medical information measure their vital signs weight and height and record information in the patients medical record.

-Explain treatment procedures medications diets and physician instructions to patients ordering and organizing educational materials to reinforce patient education.

-Perform general office duties such as answering phones taking dictation and completing insurance forms while acting as a liaison with other departments and advocating for patients with a positive customer service approach.

-Collect blood tissue or other laboratory specimens log them and prepare them for testing; perform phlebotomy if competence is demonstrated.

-Maintains inventory of immunizations and check expiration dates.

-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.

-Responsible for improving appropriate departmental quality initiatives such as two patient identifiers and hand hygiene.

Education
High School Diploma or Equivalent required or Associates Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree
No

Licenses and Credentials
Basic Life Support BLS Certification - preferred

Certified Medical Assistant National Certification - preferred

Experience
Direct MA experience or medical field work 1-2 years required

Additional Job Details (if applicable)

Onsite

137 Stuart Street

37.5

Regular

Day (United States of America)

Pay Range

$22.75 - $24.94/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0400 Mass General Brigham Medical Group Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .