Medical Administration Officer

Work Schedule: Monday - Friday 8:00am - 4:30pm
Position Description/PD#: Medical Administration Officer/PD562-068570

Major Duties Include but not limited to:

• Administrative and technical responsibility for the planning organizing directing and managing wide variety of technical administrative management functions and processes for HAS. Provides expert guidance to the Executive Leadership Team as well as consultative and support services to product lines throughout the facilities. Skill in management planning organizing and negotiation is required for the fulfillment of responsibilities. This broad and diverse management program includes Health Information Management Release of Information and Document Management Medical Records Compliance & Processing Cancer Registry Management VERA Eligibility and Enrollment Healthcare Administrative Officers of the Day and Program Application as well as responsibilities for all Care in the Community (CITC programs with a budget of more than $125 million which equates to approximately 40% of the Erie VAMCs total operating budget.
• Provides oversight and guidance on technical and complex administrative issues involving eligibility scheduling Veteran transportation registration community patient care appointments workload medical records issues Release of Information Records Management Beneficiary Travel Decedent Affairs VERA Care in the Community and many other areas necessary to provide administrative support to the clinical services and patients.
• Provides leadership in areas of patient administration such as the Benefits HIMS and Revenue Generation (VERA 1st party and 3rd party reimbursement as related to Community Care). These entail functions specifically related to: Enrollment and Eligibility Veterans Transportation Service/Beneficiary Travel Lodging Veterans Equitable Resource Allocation (VERA) Release of Information Transcription Data Capture the Chiefs responsibilities also include the after-hours leadership through the Administrative Officer of the Day who acts as the primary administrative decision maker in the absence of the Medical Center Director.
• Analyzes inter-related issues of effectiveness efficiency and productivity of substantive mission-oriented programs within the HAS. Responsible for the development of both long and short-range policies and plans for the organization by coordinating the medical administration needs of the medical center.
• Works closely with Executive Leadership in planning strategizing formulating policies and resolving any issues related to Health Administration Service. Serves as a medical center Subject Matter Expert on several subjects within the medical administration domain.
• Incumbent provides leadership to his/her subordinate staff; ensures staff and higher-level management as well as customers are informed about significant matters; develops good working relationships with internal and external customers and ensures that work products are acceptable and timely through monitoring and auditing of the work products.
• Develops guidelines for data compatibility consistency and monitoring for compliance to improve the quality of clinical financial and administrative data.
• Incumbent interprets new and ever-changing guidance and directives that directly and /or indirectly impact Health Administration the event the new directives require a change in processes incumbent develops and executes viable action plans.
• Incumbent is the Subject Matter Expert for all medical administrative issues and provides valuable guidance to the Executive Leadership team.
• Incumbent directly supervises several subordinate supervisory and non-supervisory positions. The incumbent through subordinate supervisors and leaders supervises employees assigned to HAS.
• Incumbent is responsible for planning work to be accomplished by his subordinates setting priorities and establishing deadlines for completion of work. Incumbent is responsible for evaluating the performance of his subordinates. Incumbent interviews candidates for position in the unit; recommends appointments promotions or reassignments. Leads the analysis and interpretation of workload and other data used in resource planning. Plans and schedules ongoing production-oriented work on a monthly quarterly and annual basis or direct assignments of similar duration. Discusses investigates and responds to employee grievances and dissatisfactions to resolve conflicts.

Compressed/Flexible: Not authorized
Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Selective Placement Factor: Experience in Health Administration

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to:
  • Act as Subject Matter Expert for all medical administrative issues and provides valuable guidance to the Executive Leadership team. Provides oversight and guidance on technical and complex administrative issues.
  • Develop short- and long-term strategic goals for the service. Plan organize direct and manage wide variety of technical administrative management functions and processes.
  • Directly supervise subordinate supervisory and non-supervisory positions. Plan work to be accomplished by subordinates set priorities and establish deadlines for completion of work. Evaluate the performance of subordinates.
  • Works closely with Executive Leadership in planning strategizing formulating policies and resolving any
    issues related to Health Administration Service..

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.