MC EZ Fleet Prog Spec Sr- Position 02847

Title: MC EZ Fleet Prog Spec Sr. - Position 02847

State Role Title:Prog Admin Specialist II

Hiring Range: $61520 - $70748

Pay Band: 5

Agency: Department of Motor Vehicles

Location: INTRASTATE REG AND COMPLIANCE-DMV Headquarters Richmond VA.

Agency Website:

Recruitment Type: Agency Employee Only - A

Job Duties

This position is open to current DMV employees only. The Virginia Department of Motor Vehicles (DMV) is seeking an EZ Fleet Program Specialist Sr. to join the Motor Carrier Commercial Intrastate Operations (CICO) Division. This senior-level position provides advanced program support and development compliance oversight financial reconciliation and participant guidance for the EZ Fleet programs. The role ensures operational integrity program adherence and a high standard of customer service while serving as a subject-matter expert for both internal and external stakeholders.

This role requires frequent customer interaction through phone and email to resolve technical issues support financial reconciliation and ensure accurate record-keeping. This position handles large volume customers and testing new initiatives.

Motor Carrier Services Commercial Intrastate Operations (CICO) Division administers programs for Heavy Vehicle Use Tax (HVUT) Unified Carrier Registration (UCR) Operating Authority (OA) for-hire registration and EZ Fleet/EZ REG. The Division ensures compliance with federal and state regulations and supports efficient operations and exceptional customer service to promote safety consumer protection and transportation reliability.

The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!

Minimum Qualifications

In-depth knowledge of EZ Fleet program policies procedures and compliance requirements with the ability to interpret and apply regulations to complex scenarios
Knowledge of customer service best practices including escalation management and issue resolution frameworks
Customer relationship management skills to build trust ensure participant satisfaction and maintain professionalism in high-pressure scenarios
Familiarity with DMV systems workflows and documentation standards to effectively guide participants and resolve issues
Communication skills (verbal and written) to clearly explain policies provide guidance and de-escalate challenging situations
Technical troubleshooting skills to assist users with system navigation and resolve operational issues efficiently
Ability to identify patterns and trends in participant inquiries and operational data and proactively recommend improvements.
Ability to balance multiple priorities while maintaining accuracy responsiveness and service quality
Experience providing training and giving presentations

Additional Considerations

Extensive experience in DMV EZ Fleet Program and systems

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.
Minorities individuals with disabilities Veterans and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone:

Email:

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.