Matterport Capture Services- Technical Support Specialist

Job Description

Overview

CoStar Group is a leading global provider of commercial and residential real estate information analytics and online in the S&P 500 Index CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

About Matterport:

Matterport is leading the digital transformation of the built groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning construction and operations to documentation appraisal and marketing. Learn more here: position is Monday-Friday at our Richmond VA office.

Responsibilities

• Troubleshoot and repair 3D models including corrupt files misaligned scans and faulty geometry
• Perform stitching and assembly of multiple 3D scans into unified models
• Analyze and assess model quality to identify root causes of issues and determine appropriate fixes
• Utilize command-line tools terminal environments and scripting to diagnose and resolve technical problems
• Collaborate with internal teams to resolve escalated model issues impacting customers
• Assess and respond to customer issues related to 3D models add-on features subscriptions and services

Basic Qualifications

• Bachelors Degree required from an accredited not for profit in-person university or college
• 3 years of experience in 3D modeling 3D graphics or technical 3D environments
• Hands-on experience with tools such as Blender Maya or 3ds Max
• Basic to intermediate proficiency with:
  • Terminal / command-line interfaces
  • Scripting or technical debugging workflows
• Strong ability to analyze diagnose and repair 3D models
• Proven problem-solving skills in complex evolving technical scenarios
• High attention to detail particularly with complex geometry and spatial data issues
• Strong written and verbal communication skills
• A track record of commitment to prior employers

Preferred Qualifications And Skills

• Experience in industries such as gaming VFX simulation architecture or 3D visualization
• Background in model cleanup scene assembly or multi-model stitching workflows
• Familiarity with proprietary or non-GUI-based tools and systems
• Experience working in technical support or post-production environments
• Exposure to tools like Salesforce or similar ticketing/workflow systems

Whats in it for You

When you join CoStar Group youll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life legal and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family

• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement

• On-site fitness center and/or reimbursed fitness center membership costs (location dependent) with yoga studio Pelotons personal training group exercise classes
• Access to CoStar Groups Employee Resource Groups
• Complimentary gourmet coffee tea hot chocolate fresh fruit and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However please note that CoStar Group is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing