Marriott Lancaster Hotel Concierge

Join our team as a Concierge!

The Concierge is your go-to host for a standout stay! From the moment you arrive until you say goodbye expect warm welcomes lively conversations and instant solutions to any hiccups. Need tips on the citys best spots or the inside scoop on local events Just ask! With a smile and a can-do spirit our Concierge ensures every guest feels right at home and lends a hand to Sales Front Office and Bellman/Van whenever needed.

KEY SKILLS/RESPONSIBILITIES

• The Welcome Wagon: Greet guests warmly make them feel at home and share recommendations about the coffee shop and local area for a memorable visit.
  
• Style & Standards Superstar: Keep a polished look by following uniform and grooming guidelines and always meet brand and safety standards.
• Brew Crew Captain: Support daily operations help hire and train team members and inspire excellent service and teamwork.
• Solution & Support Specialist: Quickly handle guest questions and requests arrange special needs and stay informed on shop functions and events.
• Coffee Shop Maestro: Oversee shop operations manage transactions maintain inventory and cleanliness and assist the team as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent required; relevant college coursework is a plus.
• Hotel or related experience preferred.
• Strong communication problem-solving and decision-making skills.
• Ability to handle high-pressure situations with composure and objectivity.
• Comfortable with financial data and basic math.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Located in the heart of downtown Lancaster the Lancaster Marriott at Penn Square blends the historic character of the former Watt & Shand Department Store with the energy and amenities of a modern full-service destination. The property features 416 guest rooms and is connected to the Lancaster County Convention Center offering nearly 100000 square feet of flexible meeting and event space in the center of Lancaster City. The property is also home to a collection of distinctive dining and hospitality experiences including Plough The Exchange rooftop bar Two Kings M Club and an on-site Starbucks location. Steps from Lancasters restaurants shops galleries entertainment and cultural attractions the Lancaster Marriott at Penn Square offers associates the opportunity to work in a dynamic hospitality environment serving leisure travelers business guests conventions weddings and major events throughout the year. Our team brings together hospitality culinary events sales operations and guest service professionals who help create memorable experiences for guests while showcasing the best of Lancaster.