Marriott Indianapolis East Reservations Manager OEM

The Reservations Manager is responsible for providing oversight of the Reservations function for a hotel of which may include oversight of the hotel switchboards and staff responsible for timely communications. This individual helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting and weekly Revenue Management calls. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

QUALIFICATIONS:

• High School diploma or equivalent is required; bachelors degree or college coursework is preferred.
• Experience in a hotel or a related field required.
• Supervisory experience in a hotel or a related field is also required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.
• Comprehensive knowledge of the fields concepts and principles.
• Performs complex tasks typically following established processes.
• Leads and directs the work of other associates.
• Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting strategic planning and procedural change

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP
• Be able to answer guest inquiries about hotel services facilities and hours of operation.
• Provides leadership over hotel switchboards for interior/exterior calls in addition to radio communications for on-site departments such as Loss Prevention Engineering Housekeeping etc.
• Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in support of the sell strategy.
• Continually update Central Reservations/call center on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports including effective management of department expenses including payroll.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Attend Rooms Merchandising/Revenue Management meetings and give input on trends and opportunities to maximize revenue.
• Demonstrates technical knowledge to open close and place restrictions in various booking engines and with OTA partners as applicable.
• Ensures the development and implementation of reservation sales strategies that generates revenue and profitability.
• Establishes sales requirements and tracks performance against expectations.
• Provides coaching counseling and development of Reservations/PBX team in addition to managing schedules.
• Support the development of sales packages that meet guest needs and hotel profitability.
• Coordinates with hotel management to improve sales metrics.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Guests can taste a variety of popular entrees at our on-site restaurant Skylight Bistro & Bar featuring fresh Indiana ingredients daily for breakfast and dinner. After theyve treated your taste buds visitors can head to their guest room and enjoy a comfortable bed and a high-tech flat-screen TV with premium channels and pay-per-view movies. While resting on the soft linens and plush pillows guests can check in on social media with our high-speed Wi-Fi. During downtime we invite out guests to get their heart racing with our modern fitness center then make a splash in our recreational indoor pool. Our hotel also offers 26 event venues with a variety of spaces both indoor and outdoor ideal for any occasion.

Required Experience:

Manager