Marriott Indianapolis East Director Front Office

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! Youll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances youll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

KEY SKILLS & RESPONSIBILITIES

• Operation Maestro: Directs all things Front Office from guest check-in/check-out wizardry to managing room inventory upholding brand standards and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches motivates and grows the Front Office crew with supervision counseling evaluations and recognitionplus recruits interviews and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends addresses issues with a smile and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications leads daily reporting and decision-making participates in Manager on Duty shifts and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ PMS property management Certification (as defined by property) 500 room experience and/or previous director level experience preferred.
• Excellent communication problem-solving and multitasking skills with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Guests can taste a variety of popular entrees at our on-site restaurant Skylight Bistro & Bar featuring fresh Indiana ingredients daily for breakfast and dinner. After theyve treated your taste buds visitors can head to their guest room and enjoy a comfortable bed and a high-tech flat-screen TV with premium channels and pay-per-view movies. While resting on the soft linens and plush pillows guests can check in on social media with our high-speed Wi-Fi. During downtime we invite out guests to get their heart racing with our modern fitness center then make a splash in our recreational indoor pool. Our hotel also offers 26 event venues with a variety of spaces both indoor and outdoor ideal for any occasion.

Required Experience:

Director