Marketing Support Specialist

Westgate Resorts is seeking a detail-oriented Marketing Support Specialist in Orlando Florida to support marketing operations commission reporting invoice processing account reconciliation vendor coordination and point-of-sale (POS) administration functions. This full-time position plays a key role in supporting revenue-generating marketing programs attraction ticket sales operations and strategic vendor partnerships. The ideal candidate will have experience in administrative support accounting support sales operations or marketing operations and will help ensure the accuracy of financial reporting commission payments contract administration and vendor account management.

What Youll Do:

• Prepare and distribute weekly and bi-weekly sales commission reports for I Love Orlando Gift Rooms Attraction Tickets Welcome Centers and other ticket-selling channels ensuring accurate and timely reporting.
• Analyze sales data commission calculations and supporting documentation to ensure reporting accuracy and compliance.
• Process POS invoices verify payment documentation and coordinate invoice submissions according to contractual terms and company procedures.
• Perform account reconciliations for major theme park and attraction partner accounts researching variances and resolving discrepancies with internal and external stakeholders.
• Maintain organized reconciliation records supporting documentation and audit-ready files.
• Research and assist with the resolution of credit card disputes chargebacks transaction discrepancies and payment-related inquiries.
• Reconcile company credit card transactions and review expenses to ensure compliance with company policies and financial procedures.
• Coordinate office supply purchasing activities in accordance with procurement guidelines.
• Assist with POS contract administration vendor onboarding agreement execution product setup and system updates.
• Serve as a liaison between internal teams and external vendors to support operational efficiency and issue resolution.
• Maintain accurate records reports databases invoices contracts and reconciliation documentation.
• Support marketing operations sales support initiatives reporting projects and departmental objectives.
• Perform other duties as assigned.

Qualifications :

What Youll Bring:
 

Experience

• 12 years of experience in administrative support marketing operations sales operations accounting support business administration finance support or a related field.
• Experience with commission reporting invoice processing account reconciliation vendor management transaction review or financial record maintenance preferred.
• Experience working in hospitality tourism attractions ticketing marketing or related industries is a plus.

Education & Certifications

• Associates Degree in Business Administration Accounting Finance Marketing or a related field preferred.

Skills/Knowledge

• Proficiency in Microsoft Office Suite including Excel Word Outlook and Teams.
• Advanced spreadsheet skills including data organization reporting reconciliation validation and data analysis.
• Knowledge of invoice processing account reconciliation transaction auditing expense management and basic accounting principles.
• Ability to prepare review maintain and audit reports invoices contracts records and financial documentation with a high degree of accuracy.
• Strong analytical organizational and problem-solving skills.
• Excellent written and verbal communication skills with the ability to collaborate effectively with internal stakeholders vendors and business partners.
• Ability to manage multiple projects prioritize tasks and meet deadlines in a fast-paced business environment.
• Strong attention to detail and commitment to data accuracy.
• Knowledge of POS systems vendor coordination contract administration payment processing and commission reporting processes preferred.
• Ability to operate standard office equipment and business software applications.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time