Marketing Representative- Pre Arrival

Are you a proven closer with experience booking timeshare presentations tours activities and excursions Do you know how to build excitement with travelers and convert conversations into confirmed appointments

Hilton Grand Vacations is seeking experienced Marketing Representatives to proactively contact owners and guests before their vacation create a personalized concierge experience and successfully book qualified resort preview appointments and timeshare tours.

Why Team Members Love Working with Us

We offer $17.00 per hour plus commission and bonuses governed by a compensation plan. Pre Arrival Marketing Representatives have targeted annual earnings of $100000 with top performers earning more based on individual results.

To support your growth from day one we offer a $2500 monthly incentive guarantee for up to six months giving you the opportunity to build confidence develop your skills and establish a strong foundation for long-term success.

We are proud to provide fulltime Team Members with an industryleading benefits package including:

• Day One Medical Coverage: Medical dental and vision insurance starting your first day.
• Generous Paid Time Off: Vacation sick time and paid parental leave.
• Financial Benefits: 401(k) with company match life insurance and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for jobrelated degrees and certifications.
• Exclusive Travel Perks: Team Member discounts travel programs and resort benefits.
• AwardWinning Culture: Hilton Grand Vacations has earned four out of five stars for worklife balance and familyfriendly benefits and is recognized by Newsweek as one of Americas Greatest Workplaces for Parents & Families.

Schedule Details:

Shifts will vary between the hours of 6:00 a.m. to 5:00 p.m. Hawaii Standard Time.

What Youll Do

As a Pre Arrival Marketing Representative youll be the first point of contact in helping guests enhance their upcoming vacation experience.

Responsibilities include:

• Proactively contact Owners and guests through outbound calls and email prior to arrival.
• Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments.
• Recommend and assist with booking tours activities excursions events and approved vacation experiences.
• Build rapport and create excitement around each guests upcoming travel plans.
• Manage assigned lead lists and achieve daily outbound call expectations.
• Maintain accurate documentation and call dispositions within company systems.
• Promote HGV Ultimate Access events and approved offerings.
• Collaborate with leadership to resolve guest concerns and deliver exceptional service.
• Maintain compliance with all company policies procedures and quality standards.

What Were Looking For

• Validated experience in tours and activities sales or concierge services with a demonstrated track record of meeting or exceeding sales and booking goals.
• Minimum 1 year of customer service experience (hospitality retail call center or similar customer-facing environment).
• Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional service-focused experience.
• Excellent verbal and written communication skills.
• Demonstrated ability to multitask balance priorities and work effectively in a fast-paced environment.
• Ability to work independently apply critical thinking and collaborate successfully in a team setting.
• Computer literate with the ability to learn customer service software applications and tools.
• Schedule Flexibility: must be able to work all days and shifts including weekends and holidays
• High School Diploma/GED

Preferred Qualifications

• Previous sales-related call center experience and/or timeshare marketing experience.
• Previous knowledge of Salesforce applications (or similar CRM experience).
• Thorough understanding of the local area including restaurants sightseeing locations directions and optional tours/activities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.