Market Research Outbound

We are hiring a Market Research Outbound for one of our clients in Mercerville NJ.

Job Description:

• Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.
• Ability to communicate and record information accurately.
• Ability to question others to determine specific needs.
• Ability to deal with people patiently.
• Ability to proofread and correct errors.
• Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
• Place calls to inquire for opinions. Place outbound calls from master list to survey interview or gather feedback related to specific topics
• Ability to read writes speak understand or communicate in English sufficiently to perform the duties of this position.
• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency office or related units.
• Ability to answer questions effectively explain department programs and services review forms and applications for complete ness and accuracy provide detailed instruction and direction in the completion of applications and resolve complex and/or sensitive issues and problems
• Knowledge of methods used to resolve customer inquiries and/or
• complaints in a tactful professional manner.
• Ability to performs the more complex technical duties involving the review processing data entering or recording and issuance of documents in accordance with applicable laws regulations policies and procedures.

Job responsibilities in Brief

• Provides information to customers regarding department/agency programs and services and the requirements of licensure certification and other authorizations.
• Requests information from customers to determine their needs or purpose of call.
• Verifies the completeness and accuracy of information on forms and applications
• Answers questions explains rules regulations policies and procedures clarifies forms provides detailed instruction and direction in the completion of applications and resolves the more difficult and sensitive customer issues and problems.
• Requests information from customers to determine their needs or purpose of call.
• Verifies the completeness and accuracy of information on forms and applications.

Clients remarks: Some have been out of work for a long time job hopped and not have customer service/call center experience as much as we hoped.

Work hours:

• 8:30 am to 4:30 pm
• Lunch period: 1 hour Unpaid

About Us:

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.