Market Delivery Support Specialist

What You Will Do
Serve as the primary point of contact for both internal and external customer inquiries.
Communicate with customers to capture feedback and enhance the in-home delivery experience.
Proactively manage and resolve customer issues including escalations and Executive Care cases.
Monitor and work alerts queues and cases through case/order management systems.
Manage Save the Sale opportunities to recover potential lost revenue.
Process customer order changes and special order tracking (SOS).
Collaborate with stores vendors and distribution centers to ensure inventory integrity and on-time deliveries.
Utilize multiple systems to maintain accurate documentation including order updates and delivery reschedules.
Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
Input and manage claims (e.g. property damage) into Lowes claims portal.
Ensure timely updates and resolution of claims to preserve customer trust.
Communicate with Lowes retail teams supply chain nodes (e.g. RDC BDC) store operations and service providers.
Foster strong relationships with Pro partners and vendors.
Demonstrate adaptability in a fast-paced environment with multiple priorities.
Exhibit strong listening communication and documentation skills.
Use Microsoft Office and other applications effectively to support day-to-day operations.
Contribute to a culture of continuous improvement and customer-first mindset.

Minimum Qualifications
1-2 Years in customer service or support roles
Ability to read write and perform basic math skills
Strong interpersonal and problem-solving skills
Proficiency in Microsoft Office Suite

Preferred Work Experience
Experience with Inventory processing returns and communicating with vendors
Exposure to logistics or home delivery operations

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.