Managing DirectorDockmaster of Marina Operations
Job Location:
Nantucket, MA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
White Elephant Resorts is seeking an experienced Managing Director/Dockmaster of Marina Operations to lead the daily and long-term operations of the Nantucket Boat Basin.This hands-on leadership role is responsible for delivering an exceptional guest experience while overseeing marina operations team performance financial results safety and regulatory compliance maintenance and capital planning.
The ideal candidate is an experienced marina leader with a strong hospitality background who is comfortable leading from the docks as well as managing the business behind the operation.
- Lead all day-to-day marina operations while maintaining White Elephant Resorts standards for service safety and hospitality.
- Recruit train coach and manage marina employees while building a professional service-focused team.
- Ensure an exceptional experience for marina guests and respond effectively to special requests concerns and complaints.
- Manage marina revenues expenses operating controls budgets and profitability.
- Develop annual and long-term operating sales marketing and capital plans.
- Maintain the marina docks facilities equipment vessels and vehicles in first-class condition.
- Develop and manage a five-year capital plan for marina property and assets.
- Ensure compliance with applicable federal state and local safety and environmental regulations.
- Maintain relationships and coordinate requirements with the U.S. Coast Guard Nantucket Harbor Master Town Health Inspector Fire Chief Conservation Commission OSHA Homeland Security and other regulatory partners.
- Maintain current knowledge of marina services slip inventory rates availability arrivals departures promotions and scheduled groups.
- Work closely with Front Desk Concierge Dock Attendants Fuel Dock Attendants Pump Out Attendants Engineering Security and other White Elephant Resorts teams.
- Minimum of five years of marina management experience required.
- Hospitality management experience required.
- Proven ability to lead and develop teams.
- Strong operational and financial management skills.
- Excellent guest-service and problem-solving abilities.
- Strong organizational skills and attention to detail.
- Ability to remain calm and make sound decisions in a fast-paced marina environment.
- Strong written and verbal communication skills.
- Comfort using property-management computer and point-of-sale systems.
- Ability to work independently while collaborating effectively across departments.
- Strong understanding of marina safety environmental and regulatory requirements.
This is an active hands-on position that requires working throughout the marina including docks piers offices and public areas. The role involves indoor and outdoor work in changing weather conditions and requires the ability to perform the physical functions associated with marina operations including transporting items weighing approximately 40 pounds.
This is an excellent opportunity for an accomplished marina professional to lead a high-profile Nantucket waterfront operation while combining marina management luxury hospitality team leadership and business performance.
Rated by The Boston Globe as one of the Top Places to Work in Massachusetts White Elephant Resorts is a collection of elite properties which includes White Elephant Nantucket White Elephant Palm Beach The Wauwinet Jared Coffin House The Cottages at Nantucket Boat Basin Nantucket Boat Basin and White Elephant Aspen.
White Elephant Resorts is a premier employer with spectacular benefits and compensation including a competitive salary and bonus package; health vision and dental; paid vacation; vested 401(K) plan; life insurance; long term care; health club reimbursement; dining retail and hotel discounts and much more.
If you are a hands-on leader who takes pride in exceptional operations outstanding guest service and developing strong teams we invite you to apply for the Managing Director/Dockmaster of Marina Operations position with White Elephant Resorts.
WHITE ELEPHANT RESORTS IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Director
About Company
Discover a collection of luxury boutique hotels and resorts, each with local charm, elegance and style that reflect the vibe of Nantucket and Palm Beach, FL.
