Manager, Welcome Center Lobby Reception
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
About Glide
GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices creating pathways out of poverty and crisis and transforming lives. Through its integrated comprehensive services advocacy initiatives and inclusive community GLIDE empowers individuals families and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of societys most pressing issues including poverty housing and homelessness and racial and social justice. GLIDEs mission is to create a radically inclusive just and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary
TheManagerfor theWelcome Center Lobby Receptionis a frontline hands-on manager responsible for ensuring thatevery visitor client and staff member is welcomed into a safe orderlyand radicallyinclusive environment. This operational leaderis responsible forenforcing and continuously improving lobby operations visitor experience and mail/deliverycoordination ensuring seamless daily operations and a mission-aligned service environment.
Essential Duties and Responsibilties:
- Directlysupports the welcome centerreceptionintakeandnavigation. This means ensuring that each visitor is treated with grace care and deep concern for efficient service. Our clients are often in crisis and need folks who are committed to getting them the best care and services quicklyby providing navigationtoeach visitor.
- Ensure that all clientsaccessing GLIDE Welcome Centerservices complete rapidintakeregistration.
- Manage all daily lobby operations to ensure seamless efficient and safe client and visitor flow that embodies GLIDEs values of respect inclusion and compassion;coordinate lobby operations with satellite locations.
- Manage front desk reception and support services visitor management vendor check-ins and check-outs mail handling and delivery delivery and donation routing field team check-insand pickups et cetera.
- Support clients as they navigate services and wait for appointments at GLIDE; coordinate transportation warm transfers and navigation to partner programs.
- Provide lobby support services for GLIDE street teams includingfacilitatingwarm transfersof clients between programs transportation dispatch anddocument intake.
- Track and analyze performance metrics to drive efficiencyand improve client experience.Ensure compliance with safety and security procedures protocols and corrective actions.Lead Kaizen (continuous improvement) efforts toidentifyand implement process enhancements.
- Work with the Events Steering Workflow/Committee to plan and execute logisticsfor all GLIDE events.
- Ensure lobby safety cleanliness ADA access and signage. Document route and prioritize necessary improvements to the facilities team through Zendesk and managerial escalation when necessary.
- Supervise reception and visitor displays notifications and check-in stations ensuring technology systems are functional and user-friendly. Implement and maintainvisitor management technology (e.g. digital kiosks workflow software).
- Maintain strong partnerships withother GLIDE departments and neighborhood organizations includingFree MealsSafetyCommunity Ambassadors Welcome Center Journey Home and Neighborhood Block Groups.
- Perform additionalduties as assigned.
minimum Qualifications:
- Bachelors degree in business administrationSocial WorkOperations Management or relatedfield; orequivalenthands-onexperience);or5 years of experiencemanagingoperations facilities orlobby reception.
- Strong leadership and communication skills with the abilityto manage cross-functional teams.
- Exceptional interpersonal and communication skills; adept at building trust across diverse communities.
- Experience implementingoperations plansworkflowimprovement andvisitor management systems.
- Demonstrated ability to manage safety protocols and emergency procedures.
- Knowledge of trauma-informed and inclusive service approaches.
- Flexible compassionate and grounded leader able to operateeffectively in dynamic community-centered environments.
- Proficient in the use of a computer specifically MS Office suite (Word Excel Outlook PowerPoint).
- Familiarity with Kaizen or Lean process improvement methodologies a plus.
Physical Requirements:
- Ability to work on a computer and see details of objects ata closerange.
- Ability to hear within a normalrange and communicate effectively (in person telephone orZoom).
- Finger dexterity and the ability to use all standard office equipment.
- Sit or stand comfortably;and the ability to navigate throughout office spaces (via elevator or stairs).
- Activities that occur frequentlyare sitting standing walking and handling materials and supplies.
- Activities that occur occasionally are climbing stairs and manipulating fine objects with your fingers.
- Activities that occur infrequently are bending squatting twisting reaching straight above and below shoulder level carrying and lifting upto20-30 pounds.
$75000 - $85000 a year
This is afull-time(40 hour/week) Exempt position
Work Environment
GLIDEs buildings are located in the Tenderloin maintains an open door policy to the community and its clients who frequently enter and leave the building.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
LOVE IN ACTION FOR SIXTY YEARS This is a place of hope, meaning and purpose. Visit GLIDE in San Francisco and become a part of something bigger – a movement […]
