Manager, Vault Operations (Sun Wed)

Schedule: Sunday - Wednesday 6:00AM to 4:30PM

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles culture and technology. Backed by world-class investors operators and sports & entertainment partners we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together we are reimagining every part of the collectibles experience for fans partners and creators.

The Manager Operations oversees daily operational processes supporting the Fanatics Collect platform including collectible intake authentication coordination vault operations and outbound fulfillment. This role ensures efficiency accuracy and scalability of workflows that enable a seamless collector experience from vaulting to live commerce.

This role manages a team of operations specialists and leads day-to-day activities to meet service-level agreements (SLAs) quality standards and process improvement goals. The Manager collaborates closely with cross-functional partners across Product Logistics and Customer Experience to support growth scale and continuous improvement within Fanatics Collects operational ecosystem.

• Manage daily operations across vaulting inventory control and fulfillment functions supporting the Fanatics Collect platform.
• Oversee inbound and outbound workflows for physical collectibles ensuring accuracy speed and compliance with established standards.
• Maintain alignment with third-party partners (e.g. authentication grading and logistics providers).
• Monitor key performance indicators (KPIs) including turnaround time accuracy rate and service quality.
• Identify and address bottlenecks or quality issues through root cause analysis and process improvement initiatives.
• Lead and develop a team of operations specialists and coordinators; set performance expectations provide coaching and conduct regular check-ins.
• Foster a culture of safety accuracy and operational excellence.
• Identify and implement operational improvements in collaboration with Product Data and Technology teams.
• Develop and document standard operating procedures (SOPs) and ensure training adherence.
• Partner with Product Management to communicate operational requirements and feedback for new feature development.
• Coordinate with Customer Experience to resolve escalations and ensure seamless customer interactions.
• Ensure all operations comply with internal policies security standards and safety guidelines.
• Oversee audits and physical inventory reconciliations within the vault environment.

• Bachelors degree in Operations Supply Chain Business Management or related field preferred.
• 57 years of experience in operations warehouse management or logistics preferably in e-commerce collectibles or high-value goods handling.
• 13 years of people management experience required.
• Experience with WMS ERP or fulfillment systems; proficiency in Microsoft Excel and data analytics tools.
• Strong leadership and team-building capabilities.
• Excellent analytical organizational and problem-solving skills.
• Ability to prioritize and manage multiple workflows in a fast-paced environment.
• Experience with process design and operational optimization tools (e.g. Lean Kaizen Six Sigma).
• Strong communication and stakeholder management skills.
• Comfort operating in both digital and physical inventory management settings.

• Manages an operations team with measurable output tied to accuracy throughput and SLA metrics.
• Contributes to Fanatics Collects business scalability and service reliability.
• Decisions directly impact short-term operational success and collector satisfaction.
• Responsible for executing against strategic goals defined by senior leadership.

• Role is based in a vaulting or fulfillment facility with hybrid interaction across digital and physical environments.
• May require occasional weekend or evening coverage during high-volume release periods or live events.
• Occasional travel to partner or regional operations sites.

• Next Level Progression: Senior Manager Operations (oversees multiple sites cross-functional teams or regional operations).
• Cross-Path Opportunities: Product Operations Logistics Management or Business Operations.

• One Fanatics: Partners across Collect Logistics and Product teams to deliver operational excellence and a world-class collector experience.
• Innovation at Play: Embraces technology and process innovation to streamline operations and improve quality.
• Performance-Driven: Executes against measurable KPIs with a focus on accuracy efficiency and customer satisfaction.

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