Manager, Travel Support

POSITION: Manager Travel Support (Full-Time Exempt)

DIRECT REPORT: Director Business Ops & Support

COMPENSATION: Pursuant to applicable regulations if this job is performed in a relevant State the salary range is $75000-$85000 plus bonus potential. âEligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement parental leave and housing allowances or gifts.

SUMMARY:

The Manager Travel Support is responsible for the coordination of resources for the Cardinal Group Management operations team including but not limited to travel team assignments travel team training support and dedicated training support provided by the Operations Performance Analysts.

In addition the Manager Travel Support will work with the team to ensure an adequate understanding of available training resources and standard operating procedures are kept up in an eïort to continually improve work processes. Team members reporting to the Manager Travel Support will maintain a knowledge base of technical and system solutions to ensure the organizations infrastructure is as eïcient and productive as possible.

RESPONSIBILITIES: (Including but not limited to)

• Directly manage the schedules and tasking for the Travel Team at Cardinal and the Operations Specialist Managers that directly oversee the travel team members. This will entail communicating performance standards for all Travel Team positions ensuring train-back sessions are maintained to document knowledge checks while providing regular substantive feedback to the Operations Specialists Managers.
• Eïectively manage and oversee approved budget and ïnancial reporting for all travel team expenses bill back allocations and resources.
• Establish a high level of performance consistency and teamwork among the travel team and Operations Performance Analysts.
• Collaborate directly with Cardinal Operations Team members to understand the operational support needs and to deploy travel team resources to meet those needs including onsite vacancy support and onsite team member training needs.
• Involvement in transitions-related meetings coordinating directly with the Operations Team representatives as it relates to travel team support.
• Participate in the development deployment and maintenance of operations tools strategies strategy documents workïows SOPs training deliverables and other operational material.
• Participate in the testing of new tools workïows and SOPs and provide quality control feedback on new and existing processes.
• Collaborate and communicate with other departments internal to Cardinal Group Management including the Systems Team the Compliance Team the Accounting Team and the People and Culture Team.
• Work directly with the Operations Performance Analysts on maintaining the portfolios performance in operations accounting and ïnancial sectors providing training and coaching as needed.
• Actively support business units to drive the eïective selection development implementation and integration of analytics and Key Performance Indicators (KPIs) to optimize business activities and make meaningful intelligence/reporting possible
• Actively work with the Operations Performance Analysts to identify opportunities for improvement and engage in cross-functional initiatives to drive improved performance with team members
• Demonstrate a positive professional and client-oriented attitude about the company with team members and clients. Produce professional business writings assessments memos and projects based on performance ïndings
• Provide exceptional customer service/assistance to communities and HQ team members.
• Support software product customization based on community requirements and feedback.
• Develop and maintain internal custom training programs speciïc to the travel team Operations Specialists Managers and Operations Performance Analysts to foster their ability to grow into other roles at Cardinal Group.
• Develop strong working relationships with Operational Directors/Managers as well as other members of the executive and management team.
• Attend seminars webcasts and conferences read professional journals etc. to keep apprised of new industry developments new products compliance and regulatory changes
• Assist with other projects and assignments as assigned by the team leader.
• Participate in Cardinal U training as required.

QUALIFICATIONS:

• Strong attention to detail.
• Supervisory and leadership experience
• Independent sound decision-making and problem-solving skills.
• Organizational and time management skills.
• Capability to explain solutions in non-technical terms.
• Ability to work with minimal direction
• Strong customer service skills.

WORKENVIRONMENT:

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform ïceenvironmentbutmayalsohavefrequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperatureweatherodorsand/orlandscapemaybeunpleasantand/orhazardous.

PHYSICALDEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essentialfunctions.

While performing the duties of this job the Team Member is regularly required to use hands to ïnger type handle or feel and talk or hear. The Team Member is regularly required to stand; walk; reach with hands and arms and climb stoop or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including but not limited to rain snow heat hail wind and sleet.