Manager, Transition Strategy Partner

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing human capital consulting employment law compliance and employee benefits including health insurance retirement plans and workers compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If youre passionate about innovation and making an impact on the large SMB market come join us as we power our clients business success with extraordinary HR.

Dont meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role ensuring we deliver outstanding results for our small and medium-size customers. So if youre excited about this role but your past experience doesnt align perfectly with every single qualification in the job description nobodys perfect and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview
The Manager Transition Strategy is responsible for leading a team of Transition Strategy Partners ensuring consistent high-quality execution of transition strategy across the customer lifecyclefrom pre-sale through onboarding and transition to steady-state service. This role translates enterprise transition strategy into operational execution by providing leadership guidance and oversight to Transition Strategy Partners. The Manager drives consistency in customer experience supports complex and high-risk engagements and ensures alignment between sales commitments solution design and onboarding execution.

What you will do

• Lead coach and develop Transition Strategy Partners driving performance goal alignment and ongoing capability building.
• Foster a high-accountability customer-focused culture through training coaching and day-to-day guidance.
• Oversee end-to-end transition delivery to ensure timely high-quality onboarding and customer outcomes.
• Manage resource alignment provide escalation support and guide teams through complex customer scenarios.
• Partner with Sales to ensure accurate scoping feasibility and alignment of customer solutions.
• Mitigate risk on complex deals and support faster deal cycles by addressing onboarding dependencies and operational constraints.
• Establish and monitor KPIs to track onboarding timelines quality and customer experience.
• Ensure adherence to standards drive performance reviews and maintain visibility into risks and outcomes.
• Act as a key liaison across various departments across the organization to drive aligned execution.
• Resolve escalations and remove blockers to maintain onboarding success and delivery timelines.
• Drive process and system improvements to enhance efficiency scalability and onboarding execution.
• Leverage insights to refine playbooks standardize practices and support automation initiatives.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelors Degree required

Experience Qualifications

• Typically 5 years Customer onboarding implementation transition services or related areas required
• Typically 2 years People leadership experience required

Skills and Abilities

• Leadership and coaching capabilities with ability to develop high-performing teams (Advanced proficiency)
• Understanding of customer onboarding implementation and transition processes (Advanced proficiency)
• Ability to balance strategic priorities with operational execution (Intermediate proficiency)
• Consultative analytical and problem-solving skills (Intermediate proficiency)
• Managing escalations risk and complex customer scenarios (Advanced proficiency)
• Communication presentation and facilitation skills (Intermediate proficiency)
• Business acumen including understanding of sales processes contracts and solution configuration (Intermediate proficiency)
• Ability to manage multiple priorities in a fast-paced environment (Intermediate proficiency)
• Commitment to service excellence customer advocacy and continuous improvement (Advanced proficiency)
• Commitment to high professional ethical standards and a diverse workplace (Advanced proficiency)

Licenses and Certifications

• Certified Associate in Project Management (CAPM) preferred or
• Certified Project Management Professional (PMP) preferred
• Certified Payroll Professional (CPP) preferred or
• PHR or SHRM-CP preferred or
• SPHR or SHRM-SCP preferred

Travel Requirements

Travel as required to support client engagements and business priorities

Work Environment

• Work in clean pleasant and comfortable office or home setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

The preferred location for this role is Atlanta GA and the salary range for this location is $89600.00 to $168000.00. All qualified external applicants will be considered for an in-office role based in Atlanta. All qualified internal candidates are encouraged to apply and consider relocation to Atlanta and may be considered for remote hire at the companys discretion. The candidates final salary offer will be based on the candidates skills education work location and experience.

A candidates compensation may also include bonuses consistent with TriNets corporate bonus plan.
Additionally subject to applicable eligibility requirements TriNet offers permanent full-time employees a variety of benefits including medical dental and vision plans life and disability insurance a 401(K) savings plan an employee stock purchase plan eleven (11) Company observed holidays PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race religion color disability medical condition legally protected genetic information national origin gender sexual orientation marital status gender identity or expression sex (including pregnancy childbirth or related medical conditions) age veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires accommodation during the application process should contact to request such accommodation.