Manager, Training

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Chandler E. Palomino Dr.

Division:Solutions
Job Posting Title: Manager Training
Time Type: Full Time

Summary

The Manager Training & Quality is responsible for designing implementing and continuously improving training programs and quality management systems across the logistics organization. This role ensures employees are equipped with the knowledge skills and tools required to deliver operational excellence maintain compliance with company standards and achieve superior customer service. The position partners with Operations and business leaders to drive performance improvement initiatives monitor quality metrics and foster a culture of continuous learning and operational excellence.

Duties and Responsibilities

• Develop and execute the organizations training and quality strategy aligned with business objectives.
• Design implement and evaluate onboarding operational and refresher training programs for

warehouse transportation customer service and support teams.

• Develop and maintain standard operating procedures (SOPs) training manuals work instructions and quality documentation.
• Establish quality standards audit processes and performance scorecards to ensure operational compliance.
• Conduct regular quality audits process observations and root cause analyses to identify improvement opportunities.
• Analyze quality and training effectiveness metrics and provide actionable recommendations to Operations leadership.
• Identify operational training needs through performance data audits process reviews and business requirements.
• Deliver coaching and performance improvement initiatives for operational teams and supervisors.
• Ensure compliance with company policies customer requirements regulatory standards and safety guidelines.
• Drive continuous improvement initiatives using Lean Six Sigma Kaizen or similar quality improvement methodologies.
• Monitor customer feedback service levels operational KPIs and quality trends to improve overall performance.
• Manage training records certifications compliance tracking and learning documentation.
• Lead mentor and develop the Training & Quality team while promoting a high-performance culture.
• Prepare and present periodic reports on training effectiveness quality performance compliance and improvement initiatives to senior management.
• Collaborate with Operations and other business functions to support new customer implementations process changes and operational improvement initiatives.

Educational Background / Work Experience

• Bachelors degree in Business Administration Supply Chain Management Logistics Industrial Engineering or a related discipline.
• Masters degree or professional certifications in Quality Management Lean Six Sigma Training & Development or Supply Chain are preferred.
• 710 years of progressive experience in Training Quality Assurance Operations Excellence or Learning & Development within the logistics supply chain transportation warehousing or distribution industry.
• Minimum of 35 years of leadership experience managing teams and operational projects.
• Experience in designing competency-based learning programs and implementing quality management systems.
• Proven track record of driving operational improvements and employee capability development.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent coaching mentoring and facilitation abilities.
• Strong analytical and problem-solving capabilities.
• Effective stakeholder management and influencing skills.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to quality.
• Project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced logistics environment.
• Continuous improvement mindset with strong business partnering capabilities.
• Customer-focused with a commitment to operational excellence.

Mathematical Skills

• Ability to analyze operational data KPIs quality metrics and productivity reports.
• Proficient in calculating performance indicators such as accuracy rates productivity defect rates service levels utilization and training effectiveness.
• Ability to interpret statistical reports and identify trends for decision-making.
• Comfortable working with numerical analysis forecasting and reporting.

Other Skills

• Strong presentation and facilitation skills.
• Conflict resolution and coaching capabilities.
• Change management skills.
• Time management and prioritization abilities.
• Decision-making based on data and business insights.
• Ability to work independently while collaborating across multiple departments.

Function / Market & Industry Knowledge / Business Acumen / Processes

• Strong understanding of logistics transportation warehousing distribution fulfillment and supply chain operations.
• Knowledge of quality assurance frameworks audit methodologies and continuous improvement tools.
• Familiarity with Lean Six Sigma Kaizen PDCA and Root Cause Analysis methodologies.
• Understanding of customer service excellence and service quality standards.
• Knowledge of Warehouse Management Systems (WMS) Transportation Management Systems (TMS) and logistics operational workflows.
• Experience with process mapping SOP development and performance management frameworks.
• Understanding of compliance occupational health and safety and industry best practices.
• Strong commercial awareness with the ability to align training and quality initiatives to operational and business objectives.

Language Skills

• Excellent written and verbal communication skills in English.
• Ability to prepare professional reports policies training materials and presentations.
• Strong facilitation presentation and interpersonal communication skills.
• Additional regional or local language proficiency is an advantage.

Computer Literacy

• Advanced proficiency in Microsoft Office Suite (Excel PowerPoint Word Outlook).
• Experience using Learning Management Systems (LMS).
• Working knowledge of Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
• Experience with ERP platforms such as SAP Oracle or Microsoft Dynamics is advantageous.
• Familiarity with business intelligence and reporting tools such as Power BI Tableau or similar analytics platforms.
• Comfortable using virtual collaboration and online training platforms such as Microsoft Teams and Zoom.

At Will Employment

DSV Inventory Management Solutions Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.

For this position the expected base pay range is $82560 $103200 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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