Manager-Technical Services Delivery
Job Location:
Minneapolis, MN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Why Join Us
Be part of an organization thats driving change and consistently recognized as a top employer. At Deluxe we know that great people build great companiesand we invest in you accordingly.
- Were proud to be recognized as a Great Place to Work and a top workplace for Moms Dads LGBTQ employees and Veterans.
- We offer competitive benefits starting on day one designed to support your life both in and out of work.
- 42% of our employees have stayed for 10 years citing our people benefits work-life balance inclusive culture and team support as key reasons why.
The Manager of Technical Delivery oversees a team of individuals responsible for the consultation implementation and escalation of new and existing customer software implementations. The position includes hiring and staff forecasting performance management skills development and mentoring as well as client escalation. This position assures the resources are maintained at acceptable chargeable and productive utilization levels and works closely with the other parts of Client Services to gain efficiencies and maintain a high level of client addition this position requires a deep technical understanding of the applications in their area and will assist with project troubleshooting and tasks as needed to support the team.
Has overall accountability in the areas of hiring performance management training and development for the assigned Delivery Services team
Serves as an escalation point for project and client satisfaction issues
Ensures that the team is highly productive driving revenue and client satisfaction through successful and efficient delivery. Is responsible for the overall chargeability of the team
Projects hiring/staffing needs based on anticipated demand and forecasts
Manages and prioritizes current workload of team to minimizestress and attrition
Consults on pre-sales opportunities and activities as well as a liaison for Product and Development
Basic Qualifications (BQs)
Education and Experience: Bachelors in Project Management Business IT Management or related field and 5 years experience or HS/GED and 9 years experience in business.
5 years experience leading high performing teams or projects in the banking payments receivables lockbox processing or software implementation space.
Preferred Qualifications (PQs)
Education and Experience: Bachelors in Project Management Business IT Management or related field and 5 years experience
3 years of management experience
Exceptional analytical skills customer service orientation detail orientation and administrative skills. Ability to navigate and manage ambiguous situations; manage changing competing and conflicting priorities; and multitask effectively while balancing urgency speed accuracy and consistency.
Employ independent critical thinking to recognize when something is wrong gather data and raise awareness for decision. Ability to provide feedback or proposed solutions in a clear thoughtful and concise manner.
Excellent organization follow-through and interpersonal skills.
Ability to work independently and take direction from multiple leaders in a fast-paced performance-driven environment under minimal supervision. Composed and able to handle pressure and deadlines.
Effectively and consistently meet quality and productivity expectations.
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $104000.00 - $110000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge skills location experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Manager
About Company
From payments to promotional products, digital marketing, incorporation services and more – Deluxe has been supporting businesses and financial institutions for over 100 years.
