Manager, Technical Operations

Worldwide Events and Experiences brings the best of Apple to life showcasing our products services and the values that drive our company. From global product launches and tailored creator experiences to impactful partner engagements and inspiring internal events this team is responsible for managing end-to-end planning production in-person experiences and all the unique details that make these events exceptional. The team includes professionals with backgrounds in event design management operations broadcast and production. Were looking for inventive and collaborative people from a variety of creative and technical seeking a Manager Technical Operations to lead a critical pillar within the WW Events organization focused on production. This role operates at the intersection of live event production and technical infrastructure requiring a unique hybrid skillset across both disciplines. You will bring new ideas technologies and production approaches that evolve how we connect with global audiences. The Manager Technical Operations will lead the strategy engineering and execution of the infrastructure and transmission pipelines that power Apples worldwide events at any scale in any format for every audience.

You will oversee the development and optimization of end-to-end live streaming transmission accessibility u0026 localization workflows. Partnering closely with Technical Production and creative teams you will constantly rethink redesign and fortify our existing systems while spearheading an innovation roadmap that leverages emerging technologies - including AI-driven broadcast role requires deep engineering expertise in broadcast infrastructure strong leadership capabilities and the ability to operate flawlessly in high-pressure executive-facing scenarios. You will build mentor and manage a high-performing technical team driving rigorous documentation system design and vendor collaboration to ensure no-fail delivery.

nLead the transmission and live streaming strategy for Apples largest global events ensuring flawless delivery across all the engineering and infrastructure for the technology that runs major events the Steve Jobs Theater and various internal broadcast the technical workflows for accessibility and localization across all events and keynotes ensuring global reach and and manage the innovation technology roadmap identifying researching and testing next-generation technologies and AI-assisted with other technical and production teams to continuously evaluate rethink redesign and strengthen overarching system architecture to ensure consistent tooling and workflows across teams and eventsnnDesign and implement advanced broadcast infrastructure technologies including routing switching and cloud video existing live encoding pipelines digital storage solutions and Media Asset Management (MAM) systems to enable scaling compressed timelines and changing formatsnnOversee the technical requirements for remote film locations and shoots ensuring seamless connectivity power and infrastructure organize and centralize comprehensive technical drawings Standard Operating Procedures (SOPs) workflows and asset high-level vendor relationships driving system design integration and continuous lead and mentor a high-performing team of technical operators and engineers fostering a culture of innovation and strict adherence to best practices for video specifications including HDR formats color spaces and signal flow.

10 years of experience in broadcast engineering technical operations or live event transmission for large-scale high-visibility of live streaming architecture transmission remote production pipelines and satellite uplink/downlink working knowledge of IP-based broadcast infrastructure including SMPTE ST 2110 SDI routing and advanced video understanding of live event display technologies including LED walls processors and advanced screen of high-end video specifications codecs formats and HDR experience managing live encoding pipelines digital storageMAM systems and production networking environmentsnnDemonstrated ability to read draft and execute complex technical drawings workflows and signal flow assessing and supporting the technical power and data requirements for film locations and remote track record of managing people leading cross-functional projects and driving technical initiatives from concept to ability to communicate complex technical concepts to non-technical to handle ambiguity gracefully and operate under a prioritization framework balancing competing priorities and stakeholders.

Experience exploring and implementing AI-driven tools or automation within broadcast and live event managing accessibility (closed captioning audio description sign language) and localization workflows for global managing and resolving shared-infrastructure boundaries across stakeholder working in highly confidential environments with strict security and quality written and verbal communication skills with a strong ability to influence and align stakeholders across understanding of emerging production technologies and IT/Network engineering and ability to travel globally as required.