Manager, Talent Management

Welcome!

The Training Operations Manager leads the operational infrastructure that enables Field Training to deliver the right programs to the right employees at the right time. This role owns the national training calendar resource and capacity planning mobile lab logistics analytics dashboards content-governance processes LMS strategy and controls. The role converts strategy into disciplined scalable execution and provides visibility into training utilization effectiveness cost and business impact.

Key Responsibilities

• Own andmaintainthe national field-training calendar coordinating program demand trainer availability class capacity regional timing and business priorities.

• Leadlogisticsand resource planning for mobile labs training centers equipment materials travel venues and learner participation.

• Lead training operations by establishing clear service standards priorities processes and accountability to ensure consistent and effective administrative execution.

• Own the content-governance process including curriculum inventory review cadence version control document control publishing workflow archiving and retirement of outdated content.

• Partner with the Program Lead for technical content decisions and approvals; ensure approved content is consistently formatted published assigned tracked andmaintained.

• Establish andmaintaindashboards and reports for attendance completion class fill capacity mobile labutilization assessment outcomes certifications cost and other defined KPIs.

• Analyze operational and performance data toidentifyutilizationgaps scheduling conflicts resource needs process improvements and opportunities to improve training impact.

• Manage training intake and prioritizationprocessesso requests are evaluated against strategy documented business needs capacity and expected outcomes.

• Coordinate operational relationships with third-party vendors and platforms including user administration implementation support adoption tracking issue resolution andbusiness-reviewpreparation.

• Support annual planning budgeting forecasting expense tracking equipment planning and vendor-management activities.

• Document and continuously improve standard operating procedures for schedulinglogistics LMS administration content governance reporting and training records.

Qualifications

• 6 years experience
• Bachelors degree or equivalent experience
• Experience in training operations learning operations program operations workforce development business operations ora comparable function.

• Demonstrated experience managing complex calendarslogistics resources stakeholders and competing priorities.

• Experience with LMS administration learning data reporting tools dashboards or other training technology platforms.

• Strong analytical skills with the ability to translate data into clear operational decisions and recommendations.

• Experienceestablishingprocesses governance standards service expectations and operating procedures.

• Experience leading or developing an administrative coordinator operations or project-support role.

• Strongproject-management communicationvendor-management and cross-functional partnership skills.

• Advancedproficiencywith Microsoft Excel PowerPoint Teams Outlook and related productivity and reporting tools.

Minimum Experience: 6 years Minimum Education: Bachelors DegreeEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email